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Customer acceptance of internet banking services in Greece : the case study of Alpha Bank
Makrēs, Miltiadēs; Koumaras, Harilaos; … - In: Advances in banking technology and management : impacts …, (pp. 53-69). 2008
Persistent link: https://www.econbiz.de/10003606415
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Internet service quality and customer satisfaction : examining internet banking in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Reklitis, … - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 223-239
Persistent link: https://www.econbiz.de/10003859044
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Comparative satisfaction measurement of ATMs vs Tellers
Bouranta, A.; Kouremenos, A.; Siskos, Yannis - In: New trends in banking management : with 42 tables, (pp. 37-52). 2002
Persistent link: https://www.econbiz.de/10001703783
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Electronic – Banking and Customer Satisfaction in Greece. The Case of Piraeus Bank
Kampakaki, Maria - 2017
questionnaire sent to users of Piraeus bank electronic services in Greece. Regression and correlation analyses were used to analyze …
Persistent link: https://www.econbiz.de/10012961934
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A study on customers perception towards online banking during Covid-19
Cherukur, Ram Babu; Sivakumar S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 980-986
Persistent link: https://www.econbiz.de/10012544290
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Consumers' changing financial behavior during the COVID-19 lockdown : the case of Internet banking use in Greece
Bechlioulis, Alexandros P.; Karamanis, Dimitrios - In: Journal of financial services marketing 28 (2023) 3, pp. 526-543
Persistent link: https://www.econbiz.de/10014336234
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The antecedents of rural customers' satisfaction and loyalty regarding mobile banking services during the COVID-19 pandemic in India
Verma, Saurabh; Gupta, Mamta; Biswas, Anandita - In: International journal of business forecasting and … 9 (2024) 2, pp. 197-212
Persistent link: https://www.econbiz.de/10014512030
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The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman; Husain, Khalid Sami - In: International journal of quality & reliability management 40 (2023) 2, pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
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Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic : mediating role of e-satisfaction
Khan, Fahad Najeeb; Muhammad Usman Arshad; Munir, Muhammad - In: Future Business Journal 9 (2023), pp. 1-12
This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in Pakistan during the Covid-19 pandemic, following a...
Persistent link: https://www.econbiz.de/10014380765
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The impact of technology service quality on Bangladeshi banking consumers' satisfaction during the pandemic situation : green development and innovation perspective in banking serv...
Khan, Md. Rahat; Pervin, Most. Tahura; Arif, Md. Zahir Uddin - In: Innovation and green development 3 (2024) 2, pp. 1-10
The present study examined the anticipated technology service quality of private commercial banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers regarding the banking technologies and services offered by their respective banks. Three hundred fifty-five data were...
Persistent link: https://www.econbiz.de/10015054118