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~subject:"Emotion"
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Emotion
Consumer behaviour
83,571
Konsumentenverhalten
81,121
Vertrauen
17,126
Confidence
16,506
Theorie
11,009
Theory
10,805
Relationship marketing
10,003
Beziehungsmarketing
9,941
Brand management
7,732
Markenführung
7,691
Brand image
6,816
Markenimage
6,774
Customer satisfaction
6,138
Kundenzufriedenheit
5,934
Online-Handel
5,804
Online retailing
5,792
USA
5,328
Social Web
5,115
Social web
5,113
United States
5,057
Deutschland
4,938
Experiment
4,935
Service quality
4,869
Dienstleistungsqualität
4,759
Online-Marketing
4,656
Internet marketing
4,646
Germany
4,598
Brand
4,374
Markenartikel
4,365
Einzelhandel
4,203
Retail trade
4,167
Electronic Commerce
4,059
E-commerce
3,927
Werbewirkung
3,682
Advertising effects
3,643
Verbraucherverhalten
3,590
Advertising
3,096
Werbung
2,998
Privater Konsum
2,922
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Undetermined
1,867
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538
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Article
2,928
Book / Working Paper
510
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2,789
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Graue Literatur
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Arbeitspapier
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Thesis
62
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Konferenzbeitrag
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Sammelwerk
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10
Sammlung
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7
Case study
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Fallstudie
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Ratgeber
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research-article
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1
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English
3,323
German
113
French
4
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Septianto, Felix
29
Han, Heesup
23
Bagozzi, Richard P.
19
Kemp, Elyria
14
Pham, Michel T.
14
Mattila, Anna S.
13
Loureiro, Sandra Maria Correia
12
Phau, Ian
12
Sarkar, Abhigyan
12
Prayag, Girish
10
Williams, Patti
10
Prashar, Sanjeev
9
Antonetti, Paolo
8
Grappi, Silvia
8
Hanks, Lydia
8
Jang, Soocheong
8
Junaid, Muhammad
8
Kidwell, Blair
8
McGraw, A. Peter
8
Miao, Li
8
Schniter, Eric
8
Siddiqui, Danish Ahmed
8
Woosnam, Kyle Maurice
8
Ahn, Jiseon
7
Bui, M̃y
7
Espinoza Petersen, Francine
7
Garg, Nitika
7
Huber, Frank
7
Hussain, Khalid
7
Hyun, Sunghyup Sean
7
Ladhari, Riadh
7
MacInnis, Deborah J.
7
Meyer, Frederik
7
Ribeiro, Manuel Alector
7
Sar, Sela
7
Wen, Taylor Jing
7
Yin, Dezhi
7
Zhang, Han
7
Andrade, Eduardo B.
6
Chua, Bee-Lia
6
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Springer Fachmedien Wiesbaden
4
Peter Lang GmbH
2
Books on Demand GmbH <Norderstedt>
1
Center of Market Oriented Product and Production Management
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Haufe-Lexware GmbH & Co. KG
1
Macquarie University / Department of Business
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Taylor and Francis
1
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Published in...
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Journal of business research : JBR
162
Journal of retailing and consumer services
125
International journal of hospitality management
93
Psychology & marketing
57
Journal of consumer research : JCR ; an interdisciplinary bimonthly
53
Tourism management : research, policies, practice
42
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
The journal of brand management : an international journal
37
Journal of hospitality marketing & management
36
Journal of travel and tourism marketing
34
The journal of product & brand management
34
The journal of services marketing
33
European journal of marketing : EJM
31
International journal of consumer studies
31
International journal of contemporary hospitality management
27
Journal of marketing research : JMR
26
The service industries journal
25
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Marketing letters : a journal of research in marketing
23
International journal of advertising : the review of marketing communications
21
Tourism management perspectives : TMP
21
Journal of business ethics : JOBE
20
Journal of consumer behaviour : an international research review
20
Journal of economic psychology : research in economic psychology and behavioral economics
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of promotion management : innovations in planning and applied research
18
Journal of behavioral decision making
17
Journal of marketing management : MM
17
Asia Pacific journal of marketing and logistics
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
Marketing intelligence & planning
16
The international review of retail, distribution and consumer research
16
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of service research : JSR
15
Journal of the Academy of Marketing Science
15
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
15
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Source
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ECONIS (ZBW)
3,424
EconStor
6
Other ZBW resources
6
OLC EcoSci
1
USB Cologne (EcoSocSci)
1
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1
Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation
Kimberley, Nell
;
Härtel, Charmine E. J.
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 207-218
Persistent link: https://www.econbiz.de/10003722225
Saved in:
2
Modelling trust in service relationships : a transnational perspective
Sekhon, Harjit
;
Roy, Sanjit
;
Shergill, Gurvinder S.
; …
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009723099
Saved in:
3
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
4
Hedonic tariff choice and consequences of flat-rate bias : the impact of consumption goals on flat-rate bias, and the competitive position of a service provider as moderator of fla...
Uhrich, Fabian
-
2013
-
1., Aufl
Persistent link: https://www.econbiz.de/10009702980
Saved in:
5
Mapping impulse buying : a behaviour analysis framework for services marketing and consumer research
Xiao, Sarah Hong
;
Nicholson, Michael
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2521-2534
Persistent link: https://www.econbiz.de/10009413581
Saved in:
6
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
7
The role of emotions in online consumer behavior : a comparison of search, experience, and credence services
Mazaheri, Ebrahim
;
Richard, Marie-Odile
;
Laroche, Michael
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 535-550
Persistent link: https://www.econbiz.de/10009672289
Saved in:
8
The role of cause and affect in service failure
Harrison-Walker, L. Jean
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 115-123
Persistent link: https://www.econbiz.de/10009568251
Saved in:
9
Co-constructing the service experience : exploring the role of customer emotion management
Tumbat, Gülnur
- In:
Marketing theory
11
(
2011
)
2
,
pp. 187-206
Persistent link: https://www.econbiz.de/10009234777
Saved in:
10
The role of emotions in translating perceptions of (in)justice into postcomplaint behavioral responses
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 91-103
Persistent link: https://www.econbiz.de/10003750022
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