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Regulation of emotions, interpersonal conflict, and job performance for salespeople
Mulki, Jay P.; Jaramillo, Fernando; Goad, Emily A.; … - In: Journal of business research : JBR 68 (2015) 3, pp. 623-630
Persistent link: https://www.econbiz.de/10010496161
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The two minds of the buyer : the difference in expectations and perceptions towards sales personnel in turbulent market contexts
Kuhnle, Jennifer C.; Caemmerer, Barbara; Mulki, Jay P. - In: Journal of customer behaviour 11 (2012) 2, pp. 167-179
Persistent link: https://www.econbiz.de/10009664024
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How do salespeople make decisions? : the role of emotions and deliberation on adaptive selling, and the moderating role of intuition
Locander, David A.; Mulki, Jay P.; Weinberg, Frankie J. - In: Psychology & marketing 31 (2014) 6, pp. 387-403
Persistent link: https://www.econbiz.de/10010362504
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Customer-directed extra-role performance and emotional understanding : effects on customer conflict, felt stress, job performance and turnover intentions
Mulki, Jay P.; Wilkinson, John W. - In: Australasian marketing journal 25 (2017) 3, pp. 206-214
Persistent link: https://www.econbiz.de/10011792002
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The interplay of emotion regulation and sales experience in salesperson conflicts : evidence from an emerging economy
Darrat, Mahmoud A.; Mulki, Jay P.; Swimberghe, Krist - In: Journal of global marketing 30 (2017) 2, pp. 99-109
Persistent link: https://www.econbiz.de/10011779410
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Cool brands and hot attachments : their effect on consumers' willingness to pay more
Koskie, Melanie Moore; Locander, William B. - In: European journal of marketing 57 (2023) 4, pp. 905-929
Persistent link: https://www.econbiz.de/10014252220
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Should I stay or should I go? : the cascading impact of performance pressure on supervisor bottom-line mentality and salesperson hypervigilant decision making, emotional exhaustion...
Brown, Barron W.; Locander, Jennifer A.; Locander, … - In: Journal of business-to-business marketing 29 (2022) 3/4, pp. 353-368
Persistent link: https://www.econbiz.de/10013417391
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The double-edged effects of emotional intelligence on the adaptive selling-salesperson-owned loyalty relationship
Chen, Chien-chung; Jaramillo, Fernando - In: The journal of personal selling & sales management : JPSSM 34 (2014) 1, pp. 33-50
Persistent link: https://www.econbiz.de/10010338157
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Emotions and salesperson propensity to leave : the effects of emotional inelligence and resilience
Bande, Belén; Fernández-Ferrín, Pilar; Varela, José A. - In: Industrial marketing management : the international … 44 (2015), pp. 142-153
Persistent link: https://www.econbiz.de/10010481955
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Salesperson coping with work-family conflict : the joint effects of ingratiation and self-promotion
Bande, Belén; Jaramillo, Fernando; … - In: Journal of business research : JBR 95 (2019), pp. 143-155
Persistent link: https://www.econbiz.de/10011979842