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~subject:"Emotion"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Subject
All
Emotion
Customer satisfaction
15,531
Kundenzufriedenheit
13,874
Service quality
6,576
Dienstleistungsqualität
6,387
Consumer behaviour
5,864
Konsumentenverhalten
5,701
Relationship marketing
5,694
Beziehungsmarketing
5,647
Bankgeschäft
5,073
Banking services
4,799
Bank
2,208
customer satisfaction
1,299
Satisfaction
1,117
Deutschland
1,089
Customer service
1,073
Germany
1,038
Job satisfaction
1,036
Arbeitszufriedenheit
1,035
Online retailing
1,026
Online-Handel
1,026
Kundenservice
1,015
Qualitätsmanagement
954
Quality management
928
India
924
Holiday behaviour
888
Urlaubsverhalten
888
Indien
880
Electronic Commerce
840
USA
832
E-commerce
822
United States
797
Beschwerdemanagement
787
Complaint management
787
Finanzdienstleistung
774
Financial services
770
Electronic Banking
762
Electronic banking
759
Vertrauen
758
Confidence
756
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Online availability
All
Undetermined
425
Free
103
Type of publication
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Article
727
Book / Working Paper
82
Type of publication (narrower categories)
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Article in journal
703
Aufsatz in Zeitschrift
703
Aufsatz im Buch
24
Book section
24
Hochschulschrift
18
Graue Literatur
16
Non-commercial literature
16
Thesis
10
Arbeitspapier
8
Working Paper
8
Conference paper
7
Konferenzbeitrag
7
Collection of articles of several authors
3
Sammelwerk
3
Collection of articles written by one author
2
Sammlung
2
Bibliografie enthalten
1
Bibliography included
1
Case study
1
Fallstudie
1
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Language
All
English
791
German
19
Author
All
Han, Heesup
9
Barnes, Donald C.
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Hosany, Sameer
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
Lee, Choong-Ki
4
Mattila, Anna S.
4
Miao, Li
4
Schoefer, Klaus
4
Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Torres, Edwin N.
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Bagozzi, Richard P.
3
Baloglu, Seyhmus
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
3
Cobanoglu, Cihan
3
Du, Jiangang
3
Fan, Xiucheng
3
Folse, Judith Anne Garretson
3
Frese, Michael
3
Giardini, Angelo
3
Gremler, Dwayne D.
3
Guchait, Priyanko
3
Gustafsson, Anders
3
Ha Nam Khanh Giao
3
Herter, Márcia Maurer
3
Huan, Tzung-cheng
3
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Institution
All
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Technische Universität Dresden
1
Published in...
All
International journal of hospitality management
54
Journal of business research : JBR
27
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Tourism management : research, policies, practice
13
The service industries journal
12
Psychology & marketing
11
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service management
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Tourism review
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of bank marketing
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of service research
4
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Source
All
ECONIS (ZBW)
809
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1
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10
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809
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date (oldest first)
1
Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur
;
Ali, Md. Julfikar
;
Kejing, Zhang
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
Saved in:
2
Assessing the service quality and customer satisfaction on Islamic banking by using SERVQUAL model
Muhammad Zulfaris Mohd Salleh
;
Azwan Abdullah
;
Che …
- In:
Research in world economy
10
(
2019
)
2
,
pp. 79-83
Persistent link: https://www.econbiz.de/10012231943
Saved in:
3
Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
Ali, Muhammad
;
Raza, Syed Ali
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 559-577
Persistent link: https://www.econbiz.de/10011723722
Saved in:
4
Customer (in)justice and emotional labor : the role of perspective taking, anger, and emotional regulation
Rupp, Deborah E.
;
McCance, A. Silke
;
Spencer, Sharmin
; …
- In:
Journal of management : JOM
34
(
2008
)
5
,
pp. 903-924
Persistent link: https://www.econbiz.de/10003774809
Saved in:
5
Customer satisfaction with retail banking services in Ghana
Narteh, Bedman
;
Kuada, John E.
- In:
Thunderbird international business review
56
(
2014
)
4
,
pp. 353-371
Persistent link: https://www.econbiz.de/10010400074
Saved in:
6
Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
7
How service-related factors affect the survival of B2T providers : a sentiment analysis approach
Jing, Ranzhe
;
Yu, Yang
;
Lin, Zhangxi
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10011341820
Saved in:
8
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
9
The impact of consumption emotions of standby customers on customer satisfaction : an empirical analysis from Chinese customers
Zhang, Bin
;
Xie, Qinghong
;
Fu, Xiaorong
;
Yang, Xiaomin
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10010205077
Saved in:
10
The consumer experience and the absorbing story
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Nordic journal of business : NJB
64
(
2015
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
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