As an innovative service operations model, the unique characteristics of the space-sharing economy call for the understanding of emotional and psychological aspects in managing such service operations models. In this paper, we empirically examine how unstructured emotional information offered by...

Musicians are often left wondering how to design album art to attract sales. The general answer is that the album cover should “fit” the style of the song. However, what does this “fit” mean exactly is not clear. We propose that one element of the “matching in style” is emotional...