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The impacts of omnichannel ret...
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Emotion
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Kemp, Elyria
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Journal of business research : JBR
174
Journal of retailing and consumer services
138
International journal of hospitality management
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Psychology & marketing
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Tourism management : research, policies, practice
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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The journal of brand management : an international journal
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Journal of hospitality marketing & management
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The service industries journal
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European journal of marketing : EJM
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International journal of contemporary hospitality management
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The journal of product & brand management
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International journal of consumer studies
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Journal of marketing management : MM
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Journal of marketing research : JMR
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Marketing letters : a journal of research in marketing
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Tourism management perspectives : TMP
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European journal of marketing
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of marketing communications
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Journal of business ethics : JOBE
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Journal of consumer behaviour : an international research review
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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International journal of advertising : the review of marketing communications
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Journal of service research : JSR
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Asia Pacific journal of marketing and logistics
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Journal of promotion management : innovations in planning and applied research
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Journal of the Academy of Marketing Science
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Service business
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Journal of behavioral decision making
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The international review of retail, distribution and consumer research
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The journal of consumer marketing
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Cogent business & management
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Journal of consumer research : JCR ; an interdisciplinary journal
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ECONIS (ZBW)
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EconStor
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1
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581885
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2
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
5
Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia
;
Parahoo, Sanjai Kumar
- In:
International review on public and non-profit marketing
20
(
2023
)
4
,
pp. 813-827
Persistent link: https://www.econbiz.de/10014437256
Saved in:
6
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
7
Exploring customer experience during channel switching in omnichannel retailing context : a qualitative assessment
Anh Thi Van Nguyen
;
McClelland, Bob
;
Nguyen Hoang Thuan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013209558
Saved in:
8
The impact of the emotional and functional component of the customer experience on the company-customer relationship in hedonic and utilitarian service contexts
Claeys, Christel
;
Roozen, Irene
- In:
Review of business and economic literature
58
(
2013
)
3
,
pp. 260-284
Persistent link: https://www.econbiz.de/10010409180
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9
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
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10
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.
;
Rajasankar, S.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
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