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~subject:"Emotion"
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Emotion
Consumer behaviour
82,818
Konsumentenverhalten
79,689
Relationship marketing
9,314
Beziehungsmarketing
9,225
Theorie
9,220
Theory
9,207
Brand management
7,607
Markenführung
7,563
Brand image
6,714
Markenimage
6,668
Customer satisfaction
5,979
Kundenzufriedenheit
5,623
Online retailing
5,554
Online-Handel
5,551
Service quality
4,794
Social Web
4,750
Social web
4,750
USA
4,694
Dienstleistungsqualität
4,640
United States
4,520
Online-Marketing
4,499
Internet marketing
4,494
Brand
4,316
Markenartikel
4,297
Einzelhandel
4,141
Retail trade
4,120
Deutschland
4,046
Germany
3,914
Electronic Commerce
3,619
Werbewirkung
3,616
Advertising effects
3,593
Verbraucherverhalten
3,583
E-commerce
3,515
Experiment
3,353
Advertising
3,041
Werbung
2,941
Private consumption
2,865
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2,865
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477
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3,107
German
101
French
4
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Septianto, Felix
29
Han, Heesup
21
Bagozzi, Richard P.
19
Kemp, Elyria
13
Mattila, Anna S.
13
Loureiro, Sandra Maria Correia
12
Pham, Michel T.
12
Phau, Ian
12
Sarkar, Abhigyan
12
Prayag, Girish
10
Williams, Patti
10
Prashar, Sanjeev
9
Antonetti, Paolo
8
Grappi, Silvia
8
Hanks, Lydia
8
Jang, Soocheong
8
Junaid, Muhammad
8
Kidwell, Blair
8
McGraw, A. Peter
8
Miao, Li
8
Ahn, Jiseon
7
Bui, M̃y
7
Espinoza Petersen, Francine
7
Garg, Nitika
7
Hussain, Khalid
7
Hyun, Sunghyup Sean
7
Ladhari, Riadh
7
MacInnis, Deborah J.
7
Meyer, Frederik
7
Ribeiro, Manuel Alector
7
Sar, Sela
7
Wen, Taylor Jing
7
Woosnam, Kyle Maurice
7
Yin, Dezhi
7
Zhang, Han
7
Andrade, Eduardo B.
6
Chua, Bee-Lia
6
Duhachek, Adam
6
Gierl, Heribert
6
Herter, Márcia Maurer
6
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Springer Fachmedien Wiesbaden
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Books on Demand GmbH <Norderstedt>
1
Center of Market Oriented Product and Production Management
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Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Haufe-Lexware GmbH & Co. KG
1
Macquarie University / Department of Business
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
Peter Lang GmbH
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Taylor and Francis
1
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Journal of business research : JBR
159
Journal of retailing and consumer services
125
International journal of hospitality management
79
Psychology & marketing
56
Journal of consumer research : JCR ; an interdisciplinary bimonthly
51
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
Tourism management : research, policies, practice
39
The journal of brand management : an international journal
37
Journal of hospitality marketing & management
35
Journal of travel and tourism marketing
34
The journal of product & brand management
33
The journal of services marketing
33
European journal of marketing : EJM
31
International journal of consumer studies
31
International journal of contemporary hospitality management
27
Journal of marketing research : JMR
26
The service industries journal
25
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Marketing letters : a journal of research in marketing
23
International journal of advertising : the review of marketing communications
21
Tourism management perspectives : TMP
21
Journal of consumer behaviour : an international research review
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of promotion management : innovations in planning and applied research
18
Journal of business ethics : JOBE
17
Journal of marketing management : MM
17
Asia Pacific journal of marketing and logistics
16
Journal of behavioral decision making
16
Marketing intelligence & planning
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
15
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
Journal of the Academy of Marketing Science
15
The international review of retail, distribution and consumer research
15
Cogent business & management
14
Journal of customer behaviour
14
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ECONIS (ZBW)
3,204
Other ZBW resources
6
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1
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3,210
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date (oldest first)
1
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
2
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
3
Do customer emotions affect agent speed? : an empirical study of emotional load in online customer contact centers
Altman, Daniel
;
Yom-Tov, Galit B.
;
Olivares, Marcelo
; …
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 854-875
Persistent link: https://www.econbiz.de/10012627394
Saved in:
4
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
5
Hedonic tariff choice and consequences of flat-rate bias : the impact of consumption goals on flat-rate bias, and the competitive position of a service provider as moderator of fla...
Uhrich, Fabian
-
2013
-
1., Aufl
Persistent link: https://www.econbiz.de/10009702980
Saved in:
6
Mapping impulse buying : a behaviour analysis framework for services marketing and consumer research
Xiao, Sarah Hong
;
Nicholson, Michael
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2521-2534
Persistent link: https://www.econbiz.de/10009413581
Saved in:
7
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
8
The role of emotions in online consumer behavior : a comparison of search, experience, and credence services
Mazaheri, Ebrahim
;
Richard, Marie-Odile
;
Laroche, Michael
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 535-550
Persistent link: https://www.econbiz.de/10009672289
Saved in:
9
The role of cause and affect in service failure
Harrison-Walker, L. Jean
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 115-123
Persistent link: https://www.econbiz.de/10009568251
Saved in:
10
Co-constructing the service experience : exploring the role of customer emotion management
Tumbat, Gülnur
- In:
Marketing theory
11
(
2011
)
2
,
pp. 187-206
Persistent link: https://www.econbiz.de/10009234777
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