Similar Search Results

Leveraging employee emotional intelligence in casino profitability

Prentice, Catherine - In: Journal of retailing and consumer services 33 (2016), pp. 127-134

Persistent link: https://www.econbiz.de/10011598711

Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236

Persistent link: https://www.econbiz.de/10010225793

The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels

Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013209511

Emotional intelligence or artificial intelligence : an employee perspective

Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 377-403

Persistent link: https://www.econbiz.de/10012256141

Managing service encounters with emotional intelligence

Prentice, Catherine - In: Journal of retailing and consumer services 51 (2019), pp. 344-351

Persistent link: https://www.econbiz.de/10012115151

Engaging and retaining customers with AI and employee service

Prentice, Catherine; Nguyen Tuyet-Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012390002

Managing burnout from engagement-derived acting strategy

Prentice, Catherine; Snell, Lan; Sok, Phyra - In: Journal of service theory and practice 33 (2023) 4, pp. 577-597

Persistent link: https://www.econbiz.de/10014302390

Securing jobs with individual trait and organisational support?

Zeidan, Susan; Prentice, Catherine; Nguyen, Mai - In: International journal of organizational analysis 31 (2023) 6, pp. 2707-2728

Persistent link: https://www.econbiz.de/10014432168

Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts: A hierarchical approach

Prentice, Catherine; King, Brian E.M. - In: Journal of Business Research 66 (2013) 9, pp. 1637-1643

The premium player segment is a major source of revenues and profit for the casino sector. In their roles as providers of personalised services casino hosts are an important determinant in attracting and retaining this market segment. The service performance of such hosts impacts on both player...

Persistent link: https://www.econbiz.de/10010666022