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The impact of the Covid-19 pandemic on customer experience design : the hotel managers' perspective
Bonfanti, Angelo; Vigolo, Vania; Yfantidou, Georgia - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495103
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The influence of the Covid-19 pandemic on social media engagement of luxury hotels
Gómez-Suárez, Mónica; Veloso, Mónica; Quinones, Myriam - In: Advances in National Brand and Private Label Marketing …, (pp. 134-141). 2023
Persistent link: https://www.econbiz.de/10014289852
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Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei; Huang, Shanshan - In: Journal of retailing and consumer services 66 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
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Exploring dimensions of the customer experience at budget hotels during the COVID-19 pandemic : a netnography approach
Girija, Smitha; Sharma, Devika Rani; Kaushal, Vaishali - In: Qualitative market research : an international journal 26 (2023) 4, pp. 320-344
Persistent link: https://www.econbiz.de/10014338500
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Hotel Service Quality and Its Effect on Customer Loyalty : The Case of Ubon Ratchathani, Thailand during COVID-19 Pandemic
Kanyama, Jessadaporn; Nurittamont, Wasutida; … - 2022
Objective: This study identifies the customer loyalty towards hotel service quality in Ubon Ratchathani, Thailand, during the COVID-19 pandemic. Methodology: The research was analysed using a quantitative method from 400 hotel customers through a convenience sampling (online questionnaire...
Persistent link: https://www.econbiz.de/10014085888
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil
Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14
Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...
Persistent link: https://www.econbiz.de/10014393346
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COVID-19 : The Way Luxury Hotels Deal With the Pandemic
Sarwari, Dr. Sara; Huq, Samina; Minar, Tanvir Ahmed - 2021
The recent pandemic named COVID-19 has led to a worldwide panic as a consequence of its deadly nature. This pandemic has a catastrophic impact on the hospitality area, one of the world’s largest sectors that changed the employment opportunity of relevant people. The research investigates the...
Persistent link: https://www.econbiz.de/10013224517
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Key preferences of tourists during COVID-19 pandemic in luxury hotels : evidence from qualitative data
Kajla, Tanveer; Sahil Raj; Sharma, Sharad; Joshi, Mahesh; … - In: Tourism and hospitality research : THR 22 (2022) 4, pp. 473-487
Persistent link: https://www.econbiz.de/10013387767
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COVID-19 : The Way Luxury Hotels Deal with the Pandemic
Sarwari, Dr. Sara; Huq, Samina; Minar, Tanvir Ahmed - 2021
The recent pandemic named COVID-19 has led to a worldwide panic as a consequence of its deadly nature. This pandemic has a catastrophic impact on the hospitality area, one of the world’s largest sectors that changed the employment opportunity of relevant people. The research investigates the...
Persistent link: https://www.econbiz.de/10013228785