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Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth

Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan - In: International journal of commerce and management 25 (2015) 4, pp. 673-686

Persistent link: https://www.econbiz.de/10011446689

When unethical practices harm relationship outcomes : testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector

Kanyurhi, Eddy Balemba; Akonkwa, Déogratias Bugandwa Mungu - In: International journal of bank marketing 42 (2024) 6, pp. 1178-1211

Persistent link: https://www.econbiz.de/10015057270

Do ethics drive value co-creation on digital sharing economy platforms?

Nadeem, Waqar; Al-Imamy, Saifeddin - In: Journal of retailing and consumer services 55 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012268871

Right from the start : the association between ethical leadership, trust primacy, and customer loyalty

Crossley, Craig; Taylor, Shannon G.; Liden, Robert C.; … - In: Journal of business ethics : JBE 193 (2024) 2, pp. 409-426

Persistent link: https://www.econbiz.de/10015044768

Ethical leadership, ethical selling, and financial services performance : a case of Nigerian market

Oniku, Ayodele Christopher; Emmanuel, Achi Awele; … - In: International journal of sustainable economies … 6 (2017) 4, pp. 21-34

Persistent link: https://www.econbiz.de/10011881480

Changing frontiers of ethics in finance : Ethics & Trust in Finance global prize awards 2012-2017

Dembinski, Pawel H. (ed.); Kamerling, Josina (ed.); … - 2019

Persistent link: https://www.econbiz.de/10012198088

When ethical transgressions of customers have beneficial long-term effects in retailing : an empirical investigation

Yang, Zhao; Algesheimer, René; Dholakia, Utpal - In: Journal of retailing 93 (2017) 4, pp. 420-439

Persistent link: https://www.econbiz.de/10011790692

The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior

Huang, Yu-Shan; Wei, Shuqin; Ang, Tyson - In: Journal of business ethics : JBE 178 (2022) 2, pp. 519-535

Incivility among employees in frontline encounters is prevalent, but little is known about its impact on customers’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how witnessing incivility among employees can serve as a...

Persistent link: https://www.econbiz.de/10013270022

Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies

Loureiro, Yuliya Komarova; Haws, Kelly L.; Bearden, … - In: Journal of service research : JSR 21 (2018) 2, pp. 184-200

Persistent link: https://www.econbiz.de/10011855788

Illegitimate returns as a trigger for customers' ethical dissonance

Seger-Guttmann, Tali; Vilnai-Yavetz, Iris; Wang, Chen-Ya; … - In: Journal of retailing and consumer services 45 (2018), pp. 120-131

Persistent link: https://www.econbiz.de/10011929912

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