Excellent quality of customer service is so important for government agencieseven though they are not-for-profit. Better service enhances productivity, and treatingcustomer right the first time saves time and money. Creating satisfied customersreduces the likelihood irate citizens take their...

This is a research study rating ten major Korean Conglomerates' ServiceRecovery Platform. The study used self-administered test from Performance ResearchAssociates to rate the platforms. The demographics indicate that the areas of businessthese conglomerates involve in are: Electronics,...

This study is a comparison of typical customer comment cards in comparison tothe QS-1000 survey computer. Each of these instruments can be used to gather data fromcustomers regarding their opinions on service. As compettion throughout the serviceindustry increases, the need for businesses to...

The primary financial objective of a firm is the maximisation of its shareholders’value. A problem faced by the shareholders of a firm is that it is difficult to determinethe effect of management decisions on the future share returns of the firm.Furthermore, it may be necessary to implement...