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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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A Study on the Effect of Seller Fairness on Customer Empathy and Trust in Online Shopping Focusing on the MZ Generation
Lee, Sun-Ki; Lee, Kyung-Jae - 2023
environment by applying the fairness theory including distributive, procedural, and interactional fairness …
Persistent link: https://www.econbiz.de/10014351593
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Kundenzufriedenheit und Preisverhalten : theoretische und empirisch experimentelle Analysen
Koschate, Nicole - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001706397
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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark - 2005
I: Gestaltung eines Erwartungsmanagements als Herausforderung für das Dienstleistungsmarketing -- 1. Bedeutung eines Erwartungsmanagements im Dienstleistungsbereich -- 2. Forschungsziele und Forschungsfragen -- 3. Gang der Untersuchung -- II: Schaffung einer theoretischen Basis für die...
Persistent link: https://www.econbiz.de/10014017021
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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
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The impact of anthropomorphism on customer satisfaction in chatbot commerce : an experimental study in the food sector
Klein, Katharina; Martinez, Luis F. - In: Electronic commerce research 23 (2023) 4, pp. 2789-2825
Persistent link: https://www.econbiz.de/10014418214
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The interplay between online consumer reviews and recommender systems : an experimental analysis
Baum, Daniela; Spann, Martin - In: International journal of electronic commerce : IJEC 19 (2014/2015) 1, pp. 129-162
Persistent link: https://www.econbiz.de/10011433889
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The impact of customers' prior online experience on future hotel usage behavior
Lee, Jungwoo; Lee, Hyunae; Chung, Namho - In: International journal of hospitality management 91 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012389390
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How online shopping experiences shape consumer webrooming behavior
Schiessl, Djonata; Korelo, Jose; Dias, Helison Bertoli Alves - In: Marketing intelligence & planning 41 (2023) 1, pp. 16-30
Persistent link: https://www.econbiz.de/10013532103
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Multirooming : generating e-satisfaction throughout omnichannel consumer journey design and online customer experience
Angel Moliner, Miguel; Tortosa-Edo, Vicent - In: Journal of research in interactive marketing : … 18 (2024) 3, pp. 349-369
Persistent link: https://www.econbiz.de/10015062109