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Mukherjee, Debarshi; Saha, Mahasweta; Chakraborty, Subhayan - In: Journal of information & knowledge management : JIKM 23 (2024) 2, pp. 1-28

Persistent link: https://www.econbiz.de/10014534985

The impact of online shopping experience on risk perceptions and online purchase intentions : does product category matter?

Dai, Bo; Forsythe, Sandra; Kwon, Wi-suk - In: Journal of electronic commerce research : JECR 15 (2014) 1, pp. 13-24

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The effects of self-awareness on consumer attributions and satisfaction

Stuart, Jennifer Ames - 2003

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The effect of stress on customer perception of the frontline employee : an experimental study

Papen, Marie-Christin; Niemand, Thomas; Siems, Florian; … - In: Review of managerial science 13 (2019) 4, pp. 725-747

Persistent link: https://www.econbiz.de/10012099475

What makes integrated resort attractive? : exploring the role of experience encounter elements

Ji, Chunli; Yang, Ping - In: Journal of travel and tourism marketing 39 (2022) 3, pp. 305-319

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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

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The fluent online shopping experience

Mosteller, Jill; Donthu, Naveen; Eroglu, Sevgin - In: Journal of business research : JBR 67 (2014) 11, pp. 2486-2493

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Managing online service recovery : procedures, justice and customer satisfaction

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The impact of customers' prior online experience on future hotel usage behavior

Lee, Jungwoo; Lee, Hyunae; Chung, Namho - In: International journal of hospitality management 91 (2020), pp. 1-9

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How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

The online fashion and textile sector is growing in recent years, becoming one of the online sectors with the highest volume of business. However, the bibliography on e-service quality and its consequences in this sector has been underdeveloped in the last years. This paper presents a model that...

Persistent link: https://www.econbiz.de/10012175766

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