Narrow search
Showing 1 - 10 of 521
Cover Image
Conversational robo advisors as surrogates of trust : onboarding experience, firm perception, and consumer financial decision making
Hildebrand, Christian; Bergner, Anouk - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 659-676
Persistent link: https://www.econbiz.de/10012587371
Cover Image
Whether to trust chatbots : applying the event-related approach to understand consumers' emotional experiences in interactions with chatbots in e-commerce
Wang, Cuicui; Li, Yiyang; Fu, Weizhong; Jin, Jia - In: Journal of retailing and consumer services 73 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014303157
Cover Image
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling; Markovitch, Dmitri G.; Stough, Rusty A. - In: Journal of retailing and consumer services 76 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Cover Image
The power to reward vs. the power to punish : the influence of power framing on individual-level exploration
Evans, Jonathan B.; Schilke, Oliver - In: Organization science 35 (2024) 1, pp. 346-363
Persistent link: https://www.econbiz.de/10014474773
Cover Image
On the ability of virtual agents to decrease cognitive load : an experimental study
Brachten, Florian; Brünker, Felix; Frick, Nicholas R. J.; … - In: Information systems and e-business management : ISeB 18 (2020) 2, pp. 187-207
Persistent link: https://www.econbiz.de/10012292387
Cover Image
Social media as a recruitment and data collection tool : experimental evidence on the relative effectiveness of web surveys and chatbots
Beam, Emily A. - 2022
Online technologies enable lower-cost, rapid data collection, but concerns about access and data quality impede their use in global research. I conduct a randomized experiment in the Philippines to test the effectiveness of web-form and chatbot surveys of K-12 teachers recruited through social...
Persistent link: https://www.econbiz.de/10013412761
Cover Image
Being green : from attitude to actual consumption
Miniero, Giulia; Codini, Anna; Bonera, Michelle; Corvi, … - In: International journal of consumer studies 38 (2014) 5, pp. 521-528
Persistent link: https://www.econbiz.de/10010518082
Cover Image
Asymmetric effects, regulatory focus, and attribute satisfaction : mixed experimental evidence in airline overbooking recovery
Zhang, Xiang; Chen, Rongqiu - In: International journal of production economics 142 (2013) 1, pp. 27-36
Persistent link: https://www.econbiz.de/10009732687
Cover Image
Emergency purchasing situations : implications for consumer decision-making
Samson, Alain; Voyer, Benjamin G. - In: Journal of economic psychology : research in economic … 44 (2014), pp. 21-33
Persistent link: https://www.econbiz.de/10010472909
Cover Image
Pay to walk away : prevention buyers prefer to avoid negotiation
Shalvi, Shaul; Reijseger, Gaby; Handgraaf, Michel J. J.; … - In: Journal of economic psychology : research in economic … 38 (2013), pp. 40-49
Persistent link: https://www.econbiz.de/10010234276