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Managerismus : Unternehmensführung in Not
Hoefle, Manfred; Hoefle, Manfred J. - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10008669681
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Managing identity and resistance : making critical sense of call centre management
Carroll, Wendy R.; Mills, Jean Helms; Mills, Albert J. - In: Revue Gestion 2000 : management & prospective 25 (2008) 6, pp. 57-81
Persistent link: https://www.econbiz.de/10003792573
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Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
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Supervisor's behavioral complexity: ineffective in the call center
León, Federico R.; Burga-León, Andrés; Morales, Oswaldo - In: The international journal of business science & applied … 12 (2017) 1, pp. 29-43
transcending situations, but research in the call-center context has identified a specific form of effective supervision: people … findings are consistent with the call-center literature, suggest important boundaries to the concept of manager behavioral …
Persistent link: https://www.econbiz.de/10011897079
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Modern-day "Schmidts" : the legacy of Taylorism in elite "professional" roles
Guerrier, Yvonne - In: Re-tayloring management : scientific management a century on, (pp. 155-166). 2013
Persistent link: https://www.econbiz.de/10009743501
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Managerial performance and the expertise of managing : prescriptive, descriptive or ascriptive?
Holmes, Leonard - In: Re-tayloring management : scientific management a century on, (pp. 63-84). 2013
Persistent link: https://www.econbiz.de/10009743536
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The Relevance of Scientific Management and Equity Theory in Everyday Managerial Communication Situations
Bell, Reginald; Martin, Jeanette - 2013
In this article, we take a look at why and how managers should communicate with their employees the value of scientific management and why it is still relevant today. Moreover, we will show managers how they should use communication to address employees’ feelings of unfairness. Finally, we...
Persistent link: https://www.econbiz.de/10014150383
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The threshold effect of participative leadership and the role of leader information sharing
Lam, Catherine K.; Huang, Xu; Chan, Simon C. H. - In: Academy of Management journal : AMJ 58 (2015) 3, pp. 836-855
Persistent link: https://www.econbiz.de/10011336978
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Stressful demands or helpful guidance? : the role of display rules in Indian call centers
Little, Laura M.; Nelson, Debra L.; Quade, Matthew J.; … - In: Journal of vocational behavior 79 (2011) 3, pp. 724-733
Persistent link: https://www.econbiz.de/10009406757
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An assessment of the leadership style in Malaysian construction firms
Mastura Jaafar; Cheng Chye Nee - In: International journal of project organisation & … 5 (2013) 4, pp. 377-390
Persistent link: https://www.econbiz.de/10010361946