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Strategic grouping of Indian Public Sector Banks (PSBS) : service quality and financial performance
Paul, Purnendu; Bose, S. K.; Roy, Supriyo; Dhalla, R. S. - In: Total quality management & business excellence 32 (2021) 8, pp. 898-920
Persistent link: https://www.econbiz.de/10012513934
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Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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Customer orientation of service employees and organizational performance : empirical evidence for Indian banking
Siddiqi, Mushtaq A.; Sahaf, Musadiq A. - In: Decision 36 (2009) 2, pp. 133-153
Persistent link: https://www.econbiz.de/10008808004
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The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry
Chand, Mohinder - In: The international journal of human resource management 21 (2010) 4/6, pp. 551-566
Persistent link: https://www.econbiz.de/10003992235
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The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh; Koilakuntla, Maddulety - In: Benchmarking : an international journal ; BIJ 24 (2017) 2, pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
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Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana; Bhola, Prabha - In: International journal of quality & reliability management 33 (2016) 8, pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
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Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method
Swarnakar, Vikas; Bagherian, Anthony; Singh, A. R. - In: The TQM journal : the international review of … 35 (2023) 3, pp. 630-653
Persistent link: https://www.econbiz.de/10014321282
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Big-4 auditors and audit quality : a novel firm life-cycle approach
Jain, Sonali; Agarwalla, Sobhesh Kumar - In: Meditari accountancy research 31 (2023) 5, pp. 1436-1452
Persistent link: https://www.econbiz.de/10014433041
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Association between integrated reporting quality and corporate performance : evidence from India
Suman, Devarapalli; Mohapatra, Lalita Mohan - In: South Asian journal of management : SAJM 30 (2024) 5, pp. 82-103
Persistent link: https://www.econbiz.de/10014583716
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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683