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~subject:"Firm performance"
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Firm performance
Beziehungsmarketing
17
Complaint management
17
Customer satisfaction
17
Kundenzufriedenheit
17
Relationship marketing
17
Beschwerdemanagement
16
Dienstleistungsqualität
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Service quality
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Consumer behaviour
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B-to-B-Marketing
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Business-to-business marketing
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Lieferantenmanagement
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Social web
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Supplier relationship management
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service recovery
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Brand management
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Innovation
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Innovation management
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Innovationsmanagement
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Internet marketing
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Markenführung
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Online-Marketing
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Service recovery
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USA
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United States
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Customer revenge
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Salespeople
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Service failure
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Unternehmenserfolg
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Verkaufspersonal
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Brand extension
3
Brand image
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Corporate Social Responsibility
3
Corporate social responsibility
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Crisis management
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Grégoire, Yany
2
Johnson, Jean L.
2
Josephson, Brett W.
2
Mariadoss, Babu John
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Lee, Ju-Yeon
1
Legoux, Renaud
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Lussier, Bruno
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Rasoulian, Shahin
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Sénécal, Sylvain
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Journal of the Academy of Marketing Science
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing
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ECONIS (ZBW)
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1
Strategic marketing ambidexterity : antecedents and financial consequences
Josephson, Brett W.
;
Johnson, Jean L.
;
Mariadoss, Babu John
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
4
,
pp. 539-554
Persistent link: https://www.econbiz.de/10011563230
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2
Uncle Sam rising : performance implications of business-to-government relationships
Josephson, Brett W.
;
Lee, Ju-Yeon
;
Mariadoss, Babu John
; …
- In:
Journal of marketing
83
(
2019
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10012175829
Saved in:
3
The role of humor usage on creativity, trust and performance in business relationships : an analysis of the salesperson-customer dyad
Lussier, Bruno
;
Grégoire, Yany
;
Vachon, Marc-Antoine
- In:
Industrial marketing management : the international …
65
(
2017
),
pp. 168-181
Persistent link: https://www.econbiz.de/10011774997
Saved in:
4
Service crisis recovery and firm performance : insights from information breach announcements
Rasoulian, Shahin
;
Grégoire, Yany
;
Legoux, Renaud
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 789-806
Persistent link: https://www.econbiz.de/10011779515
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