Social media has emerged as a key source of understanding customer satisfaction, which is used by investors in their investment decision. Nonetheless, whether and how social media metrics on customer attitude toward the company has not been thoroughly examined. This study develops a new index of...

To date, investors' efforts to ‘look inside' a company's culture have been hampered by a lack of data. This study seeks to overcome these limitations by employing a computational linguistics technique to infer employees' perceptions from social media. Our study highlights the merits of textual...

We present a novel methodology to determine the fundamental value of firms in the social-networking sector, motivated by recent realized IPOs and by reports that suggest sky-high valuations of firms such as Facebook, Groupon, LinkedIn Corp., Pandora Media Inc, Twitter, Zynga. Our valuation of...

We study social reactions to job destructions on Twitter. We use information on large-scale restructuring events announced in the United Kingdom over the period 2013-2018. We match it with data collected on Twitter regarding the number and sentiments of the tweets posted around the time of the...