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Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim; Al Nasser, Amjad; Hussain, Yomna K. - In: Journal of air transport management 42 (2015), pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
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Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy; Morgeson, Forrest V.; Aksoy, Lerzan; … - In: Journal of service research : JSR 17 (2014) 4, pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
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A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias; Hazura Mohamed; Rira Rahayu Arridha - In: International journal of business information systems : … 20 (2015) 3, pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
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The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa; Rahayu Hijrah Hati - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
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How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? : an empirical study
Chow, Yuk Ting Hester; Li, Chi Ho; Mak, Shu-Lun; Li, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613
role of airline types, the sole effect is on customers' satisfaction is service empathy, with a significant difference …
Persistent link: https://www.econbiz.de/10014512868
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Transportation quality, customer satisfaction and financial performance
Teklay, Belaynesh; Dow, Kevin E.; Askarany, Davood; … - In: Advances in management accounting 34 (2022), pp. 63-82
Persistent link: https://www.econbiz.de/10014308858
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Exploring the linkage between service quality and customer satisfaction in the Chinese air industry during the COVID-19 pandemic
Ahmad, Wasim; Waheed, Abdul; Arif, Farrah; Jafar, Rana … - In: International journal of electronic customer … 14 (2023) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014309493
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Twitter sentiment analysis of the low-cost Airline services after COVID-19 outbreak : the case of AirAsia
Nor Hasliza Saad; San, Chin Wei; Yaacob, Zulnaidi - In: Business systems research : a system view accross … 14 (2023) 2, pp. 1-23
. Conclusions: This research provides the airline industry, especially AirAsia, with an opportunity to better understand the …
Persistent link: https://www.econbiz.de/10014527161
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Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel; López Bonilla, Luis Miguel - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global airline alliance
Kassir, Ali Mohammad - In: EuroMed journal of management : EMJM 6 (2024) 1, pp. 72-99
Persistent link: https://www.econbiz.de/10014490987