//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"France"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
~type_genre:"Thesis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 8 applied filters
Year of publication
From:
To:
Subject
All
France
Service industry
USA
Großbritannien
32,295
United Kingdom
32,133
Bibliometrics
13,594
Bibliometrie
13,524
Customer satisfaction
10,849
Kundenzufriedenheit
10,832
Service quality
6,321
Dienstleistungsqualität
6,318
Consumer behaviour
6,272
Konsumentenverhalten
6,272
Dienstleistungssektor
6,039
United States
5,579
Relationship marketing
5,251
Beziehungsmarketing
5,250
Deutschland
4,879
Germany
4,839
Theory
3,588
Theorie
3,577
Frankreich
2,464
Innovation
2,239
Schätzung
2,109
Estimation
2,108
EU countries
2,094
EU-Staaten
2,093
Customer service
1,972
Kundenservice
1,948
Welt
1,688
World
1,686
Japan
1,572
Comparison
1,486
Vergleich
1,483
Unternehmenserfolg
1,420
Firm performance
1,416
Arbeitszufriedenheit
1,405
Job satisfaction
1,405
Qualitätsmanagement
1,262
Quality management
1,256
more ...
less ...
Online availability
All
Undetermined
2,570
Free
629
Type of publication
All
Article
11,302
Book / Working Paper
1,207
Journal
184
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Statistik
Textbook
Thesis
Aufsatz in Zeitschrift
11,372
Graue Literatur
5,267
Non-commercial literature
5,267
Working Paper
3,959
Arbeitspapier
3,696
Aufsatz im Buch
2,638
Book section
2,638
Collection of articles of several authors
1,401
Sammelwerk
1,401
Hochschulschrift
1,045
Aufsatzsammlung
660
Amtsdruckschrift
628
Government document
628
Konferenzschrift
501
Bibliografie enthalten
438
Bibliography included
438
Conference proceedings
309
Statistics
249
Case study
243
No longer published / No longer aquired
127
Advisory report
122
Gutachten
122
research-article
122
Collection of articles written by one author
87
Conference paper
87
Konferenzbeitrag
87
Sammlung
87
Lehrbuch
71
Bibliografie
69
Forschungsbericht
69
Mehrbändiges Werk
67
Multi-volume publication
67
Reprint
66
Handbook
48
Handbuch
48
more ...
less ...
Language
All
English
10,781
German
1,139
French
381
Spanish
132
Italian
103
Dutch
30
Russian
28
Hungarian
23
Polish
22
Portuguese
18
Swedish
14
Czech
10
Malay (macrolanguage)
9
Slovak
8
Arabic
6
Chinese
6
Korean
5
Thai
5
Afrikaans
4
Bulgarian
4
Danish
4
Finnish
4
Japanese
4
Ukrainian
4
Norwegian
3
Romanian
3
Slovenian
3
Modern Greek (1453-)
2
Serbian
2
Undetermined
2
Azerbaijani
1
Croatian
1
Indonesian
1
Lithuanian
1
Albanian
1
Turkish
1
more ...
less ...
Author
All
Gallouj, Fai͏̈z
20
Gil-Alaña, Luis A.
16
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Broadberry, Stephen N.
15
Kanas, Angelos
15
Peel, David
15
Witell, Lars
14
Ark, Bart van
13
Djellal, Faridah
12
Edvardsson, Bo
12
Gustafsson, Anders
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Sarno, Lucio
12
Atkinson, Anthony B.
11
Gebauer, Heiko
11
Hamori, Shigeyuki
11
Kindström, Daniel
11
MacDonald, Ronald
11
Bekaert, Geert
10
Caporale, Guglielmo Maria
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Jang, Soocheong
10
Laband, David N.
10
O'Cass, Aron
10
Savona, Maria
10
Walsh, Gianfranco
10
Wirtz, Jochen
10
Bahmani-Oskooee, Mohsen
9
Bosch, Gerhard
9
Cheng, T. C. E.
9
Cuadrado Roura, Juan R.
9
Han, Heesup
9
Hughes Hallett, Andrew
9
Kugler, Peter
9
Mairesse, Jacques
9
Raddats, Chris
9
Rahman, Zillur
9
more ...
less ...
Institution
All
Europäische Kommission / Statistisches Amt
14
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
9
Thailand / Samnakngān sathiti hǣng chāt
7
Deutschland / Statistisches Bundesamt
6
Institut national de la statistique et des études économiques <Frankreich>
6
Macau / Direcção dos Serviços de Estatística e Censos
5
Nomos Verlagsgesellschaft
5
Philippinen / National Statistics Office
5
Springer Fachmedien Wiesbaden
5
Europäische Kommission
4
Friedrich-Schiller-Universität Jena
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
Campus Verlag
2
European Foundation for the Improvement of Living and Working Conditions
2
Federal Reserve Bank of St. Louis
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
Technische Universität Bergakademie Freiberg
2
Technische Universität Chemnitz
2
UNCTAD
2
more ...
less ...
Published in...
All
The service industries journal
277
Journal of business research : JBR
116
Applied economics
103
The journal of services marketing
103
Journal of international money and finance
70
Industrial marketing management : the international journal for industrial and high-tech firms
68
International journal of production economics
64
Journal of retailing and consumer services
64
International journal of hospitality management
63
Journal of service research : JSR
63
Service business
61
Economics letters
60
Journal of service management
60
Research policy : policy, management and economic studies of science, technology and innovation
52
The American economic review
49
The international journal of human resource management
48
Applied financial economics
47
Europäische Hochschulschriften / 5
46
Regional studies
45
Services marketing quarterly
44
The journal of economic history
44
International journal of services technology and management
43
Economics of innovation and new technology
42
Structural change and economic dynamics : SC+ED
42
Technological forecasting & social change : an international journal
42
The review of economics and statistics
41
The economic journal : the journal of the Royal Economic Society
39
Economic modelling
37
European economic review : EER
36
European journal of operational research : EJOR
36
International journal of services and operations management
36
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
35
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
34
Applied economics letters
33
The journal of business & industrial marketing
33
The journal of finance : the journal of the American Finance Association
33
Journal of macroeconomics
32
Journal of money, credit and banking : JMCB
32
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
La revue de l'IRES
31
more ...
less ...
Source
All
ECONIS (ZBW)
12,692
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
12,693
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
9
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
10
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->