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~subject:"France"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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France
Service industry
USA
Großbritannien
30,790
United Kingdom
30,667
Bibliometrics
13,047
Bibliometrie
12,970
Customer satisfaction
10,426
Kundenzufriedenheit
10,415
Service quality
6,136
Dienstleistungsqualität
6,133
Consumer behaviour
5,993
Konsumentenverhalten
5,993
Dienstleistungssektor
5,661
United States
5,153
Relationship marketing
4,925
Beziehungsmarketing
4,924
Deutschland
3,817
Germany
3,805
Theory
3,020
Theorie
3,007
Frankreich
2,193
Innovation
2,144
EU countries
1,920
Estimation
1,920
Schätzung
1,920
EU-Staaten
1,919
Customer service
1,750
Kundenservice
1,734
Welt
1,566
World
1,564
Japan
1,454
Job satisfaction
1,353
Arbeitszufriedenheit
1,352
Firm performance
1,351
Unternehmenserfolg
1,348
Comparison
1,293
Vergleich
1,291
Qualitätsmanagement
1,210
Quality management
1,208
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2,508
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535
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11,187
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392
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182
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11,262
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5,241
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3,938
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3,675
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2,613
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2,613
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1,400
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1,400
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1,045
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838
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656
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656
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654
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500
Bibliografie enthalten
438
Bibliography included
438
Conference proceedings
308
Statistics
248
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243
No longer published / No longer aquired
127
Advisory report
122
Gutachten
122
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87
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87
Conference paper
81
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81
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71
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69
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69
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10
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Gallouj, Fai͏̈z
20
Gil-Alaña, Luis A.
16
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Broadberry, Stephen N.
15
Kanas, Angelos
15
Peel, David
15
Witell, Lars
14
Ark, Bart van
13
Djellal, Faridah
12
Edvardsson, Bo
12
Gustafsson, Anders
12
McColl-Kennedy, Janet R.
12
O'Mahony, Mary
12
Sarno, Lucio
12
Atkinson, Anthony B.
11
Gebauer, Heiko
11
Hamori, Shigeyuki
11
Kindström, Daniel
11
MacDonald, Ronald
11
Bekaert, Geert
10
Caporale, Guglielmo Maria
10
Daniels, Peter W.
10
Evangelista, Rinaldo
10
Jang, Soocheong
10
Laband, David N.
10
O'Cass, Aron
10
Savona, Maria
10
Walsh, Gianfranco
10
Bahmani-Oskooee, Mohsen
9
Bosch, Gerhard
9
Cheng, T. C. E.
9
Cuadrado Roura, Juan R.
9
Han, Heesup
9
Hughes Hallett, Andrew
9
Kugler, Peter
9
Mairesse, Jacques
9
Rahman, Zillur
9
Stare, Metka
9
Taylor, Mark P.
9
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Institution
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Europäische Kommission / Statistisches Amt
14
USA / Bureau of the Census
12
Malaysia / Jabatan Perangkaan
7
Thailand / Samnakngān sathiti hǣng chāt
7
Deutschland / Statistisches Bundesamt
6
Institut national de la statistique et des études économiques <Frankreich>
6
Macau / Direcção dos Serviços de Estatística e Censos
5
Philippinen / National Statistics Office
5
Europäische Kommission
4
Hong Kong / Business Services Statistics Section
4
Instituto Nacional de Estadística, Geografía e Informática <México>
4
Singapur / Department of Statistics
4
Südafrika / Central Statistical Service
4
Südkorea / Tong gye cheong
4
Zentrum für Europäische Wirtschaftsforschung
4
Instituto Nacional de Estadística <Madrid>
3
Instituto Nacional de Estadísticas <Santiago de Chile>
3
Istituto Nazionale di Statistica
3
Japan / Tōkeikyoku
3
Statistik Austria
3
USA / Bureau of Labor Statistics
3
Verband der Vereine Creditreform
3
European Foundation for the Improvement of Living and Working Conditions
2
Federal Reserve Bank of St. Louis
2
Institut national de la statistique et des études économiques <Frankreich> / Service interrégional Antilles-Guyane
2
Instituto Brasileiro de Geografia e Estatística
2
Instituto Brasileiro de Geografía e Estatística / Departamento de Comércio e Serviços
2
Jordanien / Dāʾirat al-Iḥṣāʾāt al-ʿĀmma
2
Macau
2
Norwegen
2
Norwegen / Statistisk sentralbyrå
2
Slowakei / Štatistický Úrad
2
Springer Fachmedien Wiesbaden
2
Sri Lanka / Janalēkhana hā Saṅkhyālēkhana Depārtamēntuva
2
UNCTAD
2
Ungarn / Központi Statisztikai Hivatal
2
Università Commerciale Luigi Bocconi / Centro di Studi sul Commercio
2
World Trade Organization
2
Zypern / Tmēma Statistikēs kai Ereunōn
2
American College of Tax Counsel <University, Ala.>
1
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Published in...
All
The service industries journal
276
Journal of business research : JBR
112
Applied economics
103
The journal of services marketing
103
Journal of international money and finance
70
Industrial marketing management : the international journal for industrial and high-tech firms
67
International journal of production economics
64
Journal of retailing and consumer services
64
International journal of hospitality management
63
Journal of service research : JSR
63
Service business
61
Economics letters
60
Journal of service management
60
Research policy : policy, management and economic studies of science, technology and innovation
52
The American economic review
49
The international journal of human resource management
48
Applied financial economics
47
Regional studies
45
Services marketing quarterly
44
The journal of economic history
44
International journal of services technology and management
43
Economics of innovation and new technology
42
Structural change and economic dynamics : SC+ED
42
Technological forecasting & social change : an international journal
42
The review of economics and statistics
40
The economic journal : the journal of the Royal Economic Society
39
Economic modelling
37
European economic review : EER
36
International journal of services and operations management
36
European journal of operational research : EJOR
35
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
35
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
34
The journal of business & industrial marketing
33
Applied economics letters
32
Journal of macroeconomics
32
Journal of money, credit and banking : JMCB
32
The journal of finance : the journal of the American Finance Association
32
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
32
La revue de l'IRES
31
Managing service quality : MSQ ; an international journal
31
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Source
All
ECONIS (ZBW)
11,760
USB Cologne (EcoSocSci)
1
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1
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10
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11,761
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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