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~subject:"Frankreich"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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Frankreich
Kundenzufriedenheit
Schätzung
Großbritannien
136,371
United Kingdom
96,148
Bibliometrics
20,338
Bibliometrie
20,219
Deutschland
15,493
Customer satisfaction
15,448
USA
13,701
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Dienstleistungssektor
12,413
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12,298
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11,406
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8,865
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8,151
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7,916
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7,712
EU-Staaten
6,947
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6,905
Relationship marketing
6,848
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6,835
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6,784
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5,576
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4,705
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4,452
Comparison
4,255
Japan
4,174
Italien
3,958
Innovation
3,943
Wirtschaftsgeschichte
3,722
Geschichte
3,467
Customer service
3,451
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3,429
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3,398
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Caporale, Guglielmo Maria
68
Han, Heesup
67
Blundell, Richard W.
66
Gil-Alaña, Luis A.
62
Van Reenen, John
48
Jenkins, Stephen
44
Görg, Holger
41
Homburg, Christian
41
Meghir, Costas
41
Mairesse, Jacques
40
Francesconi, Marco
39
Griffith, Rachel
39
Hart, Robert A.
39
Mattila, Anna S.
37
Booth, Alison L.
36
Svensson, Göran
35
Machin, Stephen
34
Shields, Michael
34
Addison, John T.
32
Girma, Sourafel
31
Arulampalam, Wiji
30
Kaiser, Ulrich
30
Mittal, Vikas
30
Petrongolo, Barbara
30
Walker, Ian
29
Usman, Osly
28
Wong, IpKin Anthony
28
Aksoy, Lerzan
27
Bloom, Nicholas
27
Haskel, Jonathan
27
Aghion, Philippe
26
Bekaert, Geert
26
Bordo, Michael D.
26
Bryson, Alex
26
Jenkins, Stephen P.
26
Prentice, Catherine
26
Ringle, Christian M.
26
Cappellari, Lorenzo
25
Gil Saura, Irene
25
Gregory, Mary
25
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National Bureau of Economic Research
153
European Conference of Ministers of Transport
97
Forschungsinstitut zur Zukunft der Arbeit
53
OECD
43
Economic Research Centre
24
Springer Fachmedien Wiesbaden
23
Centre for Economic Performance
16
European Centre for the Development of Vocational Training
16
Europäische Kommission
15
Nomos Verlagsgesellschaft
14
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
12
University of Oxford / Institute of Economics and Statistics
12
Institute for Fiscal Studies
11
Organisation for Economic Co-operation and Development
11
Institut für Weltwirtschaft
10
Public Sector Economics Research Centre <Leicester>
10
Verlag Dr. Kovač
10
National Institute of Economic and Social Research
9
University of Sheffield / Department of Economics
9
Birkbeck College / Department of Economics
8
Scotland
8
University of Reading / Department of Economics
8
Books on Demand GmbH <Norderstedt>
7
Institut national de la statistique et des études économiques <Frankreich>
7
University of Warwick / Department of Economics
7
University of York / Department of Economics and Related Studies
7
Frankreich / Commissariat Général du Plan
6
Nuclear Energy Agency
6
Zentrum für Europäische Wirtschaftsforschung
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Centre for Economic Policy Research
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Centre for Growth and Business Cycle Research <Manchester>
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Hans-Böckler-Stiftung
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Internationales Arbeitsamt
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Maxwell Graduate School of Citizenship and Public Affairs
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Queen Mary College / Department of Economics
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University of Exeter / Department of Economics
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Chambre de commerce et d'industrie de Paris
4
Deutsches Institut für Wirtschaftsforschung
4
Edward Elgar Publishing
4
Ekonomiska forskningsinstitutet <Stockholm>
4
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Journal of retailing and consumer services
421
International journal of hospitality management
361
Journal of business research : JBR
304
Discussion paper series / IZA
287
The journal of services marketing
191
The service industries journal
176
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
171
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
Working paper / National Bureau of Economic Research, Inc.
151
NBER working paper series
149
Discussion paper / Centre for Economic Policy Research
147
Applied economics
145
IZA Discussion Papers
145
International journal of contemporary hospitality management
141
NBER Working Paper
131
IZA Discussion Paper
114
Discussion paper
110
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Cogent business & management
105
Services marketing quarterly
102
Service business
89
Journal of air transport management
88
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
CESifo working papers
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
SpringerLink / Bücher
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
69
Working paper
67
ECMT Round Tables
66
The international journal of bank marketing : IJBM
66
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ECONIS (ZBW)
26,886
EconStor
515
USB Cologne (EcoSocSci)
266
RePEc
49
OLC EcoSci
11
ArchiDok
6
BASE
5
Other ZBW resources
1
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
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