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Frontline employees' compliance with fuzzy requests : a request-appraisal-behavior perspective
Li, Xiaodong; Wang, Chuang; Hamari, Juho - In: Journal of business research : JBR 131 (2021), pp. 55-68
Persistent link: https://www.econbiz.de/10012544937
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Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng; Zhang, Shengliang; Li, Xiaodong; Chen, Yuan - In: Service business 14 (2020) 2, pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
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What fuzzy requests bring to frontline employees : an absorptive capacity theory perspective
Li, Xiaodong; Liu, Zibing; Ren, Ai; Gong, Bengang - In: Journal of retailing and consumer services 67 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013364458