Narrow search
Showing 1 - 10 of 12,310
Cover Image
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Cover Image
How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Cover Image
Proactive customer service : operational benefits and economic frictions
Delana, Kraig; Savva, Nicos; Tezcan, Tolga - In: Manufacturing & service operations management : M & SOM 23 (2021) 1, pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Cover Image
Demand postponement with strategic service customers
Wang, Haiyan; Olsen, Tava Lennon; Shalpegin, Timofey - In: Omega : the international journal of management science 107 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10014304662
Cover Image
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry; Fong, Lawrence Hoc Nang - In: Journal of travel and tourism marketing 38 (2021) 5, pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Cover Image
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.; Prentice, Catherine; Moyle, Brent - In: Journal of retailing and consumer services 64 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Cover Image
How does customer recognition affect service provision?
Li, Jiaoyang; Zhang, Jianqiang - In: International journal of research in marketing : IJRM ; … 38 (2021) 4, pp. 900-914
Persistent link: https://www.econbiz.de/10013191809
Cover Image
Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns
Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22
Persistent link: https://www.econbiz.de/10014419329
Cover Image
After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Kurata, Hisashi; Nam, Seong-hyun - In: International journal of production economics 144 (2013) 1, pp. 268-280
Persistent link: https://www.econbiz.de/10009773133
Cover Image
Research cooperation and research expenditures with endogenous absorptive capacity : theory and microeconometric evidence for the German service sector
Kaiser, Ulrich - 2000
This paper derives a three stage Cournot duopoly game for research collaboration, research expenditures and product market competition. The amount of knowledge firms can absorb from other firms is made dependent on their own research efforts, e.g., firms' absorptive capacity is treated as an...
Persistent link: https://www.econbiz.de/10011444658