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~subject:"Gastgewerbe"
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Gastgewerbe
Consumer behaviour
122
Konsumentenverhalten
115
Customer satisfaction
45
Beziehungsmarketing
44
Relationship marketing
44
Service quality
42
Dienstleistungsqualität
41
Kundenzufriedenheit
40
Restaurant industry
31
Gastronomie
30
Hotel industry
25
Hotellerie
25
Beschwerdemanagement
24
Complaint management
24
Corporate social responsibility
24
USA
23
United States
23
Corporate Social Responsibility
20
Emotion
18
Hospitality industry
16
Brand management
15
Markenführung
15
Preismanagement
14
Pricing strategy
14
Experiment
13
Brand image
12
Internet marketing
12
Online-Marketing
12
Markenimage
11
Customer service
10
Gender
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Kundenservice
10
Luxury goods
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Luxusgüter
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CSR
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Viral marketing
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Virales Marketing
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Advertising effects
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English
15
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Mattila, Anna S.
15
Gao, Yixing
4
Andreu, Luisa
2
Zhao, Xinyuan
2
Dai, Weiqi
1
Fan, Alei
1
Fong, Lawrence Hoc Nang
1
Guillet, Basak Denizci
1
Hou, Yuansi
1
Jung, InHaeng Noah
1
Kim, Kyungmin
1
Kim, Min Chung
1
Kim, Yonghee
1
Lee, Seoki
1
Leung, Xi Y.
1
Ma, Chang
1
Mao, Zhenxing
1
Miao, Li
1
Mount, Dan
1
Ro, Heejung
1
Sharma, Amit
1
Wang, Chenya
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Xue, Xunyue
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Yang, Wan
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International journal of hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
Cornell hospitality quarterly : CQ
1
International journal of revenue management : IJRM
1
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ECONIS (ZBW)
15
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1
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
2
Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://www.econbiz.de/10009746354
Saved in:
3
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
4
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
5
A descriptive examination of corporate governance in the hospitality industry
Guillet, Basak Denizci
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 677-684
Persistent link: https://www.econbiz.de/10008758174
Saved in:
6
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
7
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research
Gao, Yixing
;
Mattila, Anna S.
;
Lee, Seoki
- In:
International journal of hospitality management
54
(
2016
),
pp. 107-115
Persistent link: https://www.econbiz.de/10011474057
Saved in:
8
How does social capital influence the hospitality firm's financial performance? : the moderating role of entrepreneurial activities
Dai, Weiqi
;
Mao, Zhenxing
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 42-55
Persistent link: https://www.econbiz.de/10011413942
Saved in:
9
Exploring employees' perceptions of costs and benefits of unionization in the hospitality industry
Jung, InHaeng Noah
;
Sharma, Amit
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241953
Saved in:
10
An examination of popular pricing and price framing techniques in the hospitality industry and directions for future research
Mattila, Anna S.
;
Gao, Yixing
- In:
International journal of revenue management : IJRM
9
(
2016
)
2/3
,
pp. 175-185
Persistent link: https://www.econbiz.de/10011610465
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