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The interplay between context and concept : theorizing in hospitality and tourism research
Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 8, pp. 1351-1359
Persistent link: https://www.econbiz.de/10012624190
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Customer engagement behaviors and hotel responses
Wei, Wei; Miao, Li; Huang, Zhuowei - In: International journal of hospitality management 33 (2013), pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
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Silk and steel : a gendered approach to career and life by upper echelon women executives in the hospitality and tourism industry in China
Fan, Xiangli; Im, Jinyoung; Miao, Li; Tomas, Stacy; … - In: International journal of hospitality management 97 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012820037
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing
Baker, Melissa A.; Magnini, Vincent P. - In: International journal of contemporary hospitality management 28 (2016) 8, pp. 1510-1534
Persistent link: https://www.econbiz.de/10011613932
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Gender differences in responses to written touch references in hospitality print advertisements
Magnini, Vincent P.; Gaskins, John N. - In: Tourism analysis : an interdisciplinary tourism & … 15 (2010) 3, pp. 331-343
Persistent link: https://www.econbiz.de/10008749975
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Understanding the use of celebrity endorsers for hospitality firms
Magnini, Vincent P.; Honeycutt, Earl D.; Cross, Ashley M. - In: Journal of vacation marketing : an international journal 14 (2008) 1, pp. 57-69
Persistent link: https://www.econbiz.de/10003683474