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Customer loyalty with fine dining : the moderating role of gender
Ma, Emily; Qu, Hailin; Ali Eliwa, Rasha - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi; Qu, Hailin - In: International journal of hospitality management 89 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
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The spillover effects of management influence tactics on customer-directed outcomes
Liu, Jing; Qu, Hailin - In: Tourism management : research, policies, practice 73 (2019), pp. 143-156
Persistent link: https://www.econbiz.de/10012004917
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A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing; Washburn, Isaac; Qu, Hailin - In: International journal of hospitality management 79 (2019), pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
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The mediating role of consumption emotions
Song, Jahyun; Qu, Hailin - In: International journal of hospitality management 66 (2017), pp. 66-76
Persistent link: https://www.econbiz.de/10011810941
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Drivers and resources of customer co-creation : a scenario-based case in the restaurant industry
Im, Jinyoung; Qu, Hailin - In: International journal of hospitality management 64 (2017), pp. 31-40
Persistent link: https://www.econbiz.de/10011731665
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Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung; Qu, Hailin; Beck, Jeffrey A. - In: International journal of hospitality management 92 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
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It takes a village! : customer value co-creation behavior in restaurant social media-based brand community
Song, Jahyun; Qu, Hailin; Li, Xiang - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 2, pp. 327-352
Persistent link: https://www.econbiz.de/10014633506
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Generation Z domestic food tourists' experienced restaurant innovativeness toward destination cognitive food image and revisit intention
Ding, Li; Jiang, Caifen; Qu, Hailin - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4157-4177
Persistent link: https://www.econbiz.de/10013413344
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When a robot makes your dinner : a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants
Ma, Emily; Bao, Yafang; Huang, Leijun; Wang, Danni; … - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 184-211
Persistent link: https://www.econbiz.de/10014253097