//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Geldpolitik"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service work and service worke...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Geldpolitik
Kundenzufriedenheit
Schätzung
Großbritannien
136,371
United Kingdom
96,148
Bibliometrics
20,338
Bibliometrie
20,219
Deutschland
15,493
Customer satisfaction
15,448
USA
13,701
Germany
13,026
Dienstleistungssektor
12,413
United States
12,298
Service industry
11,406
Theorie
8,865
Theory
8,735
Frankreich
8,661
Consumer behaviour
8,151
Service quality
7,942
Konsumentenverhalten
7,916
Dienstleistungsqualität
7,712
EU-Staaten
6,947
France
6,905
Relationship marketing
6,848
EU countries
6,835
Beziehungsmarketing
6,784
Estimation
5,576
Welt
4,779
World
4,705
Vergleich
4,452
Comparison
4,255
Japan
4,174
Italien
3,958
Innovation
3,943
Wirtschaftsgeschichte
3,722
Geschichte
3,467
Customer service
3,451
Italy
3,429
Industrie
3,398
Economic history
3,351
more ...
less ...
Online availability
All
Undetermined
6,598
Free
5,817
Type of publication
All
Article
14,907
Book / Working Paper
7,817
Journal
15
Type of publication (narrower categories)
All
Article in journal
13,261
Aufsatz in Zeitschrift
13,261
Working Paper
3,120
Graue Literatur
2,913
Non-commercial literature
2,913
Arbeitspapier
2,723
Aufsatz im Buch
1,206
Book section
1,206
Hochschulschrift
511
Thesis
384
Collection of articles of several authors
134
Sammelwerk
134
Conference paper
126
Konferenzbeitrag
126
Case study
120
Fallstudie
120
Aufsatzsammlung
86
Collection of articles written by one author
61
Sammlung
61
Konferenzschrift
57
Bibliografie enthalten
47
Bibliography included
47
Amtsdruckschrift
31
Government document
31
Conference proceedings
26
Ratgeber
26
Guidebook
23
Lehrbuch
23
Rezension
23
Textbook
22
Article
21
Reprint
18
Bibliografie
15
Systematic review
13
Übersichtsarbeit
13
Mehrbändiges Werk
10
Multi-volume publication
10
Research Report
10
Forschungsbericht
8
Mikroform
8
more ...
less ...
Language
All
English
21,093
German
1,156
Undetermined
402
French
61
Italian
20
Spanish
12
Hungarian
3
Russian
3
Polish
2
Swedish
2
Arabic
1
Czech
1
Latin
1
Dutch
1
Portuguese
1
Slovak
1
Ukrainian
1
more ...
less ...
Author
All
Han, Heesup
67
Blundell, Richard W.
60
Caporale, Guglielmo Maria
58
Gil-Alaña, Luis A.
53
Nelson, Edward
48
Jenkins, Stephen
44
Homburg, Christian
41
Meghir, Costas
41
Goodhart, Charles A. E.
40
Francesconi, Marco
39
Hart, Robert A.
39
Mattila, Anna S.
37
Booth, Alison L.
36
Svensson, Göran
35
Shields, Michael
34
Machin, Stephen
33
Minford, Patrick
33
Addison, John T.
32
Girma, Sourafel
31
Wieladek, Tomasz
31
Arulampalam, Wiji
30
Görg, Holger
30
Kaiser, Ulrich
30
Mittal, Vikas
30
Van Reenen, John
29
Walker, Ian
29
Usman, Osly
28
Wong, IpKin Anthony
28
Aksoy, Lerzan
27
Bordo, Michael D.
26
Cloyne, James
26
Haskel, Jonathan
26
Jenkins, Stephen P.
26
Prentice, Catherine
26
Ringle, Christian M.
26
Cappellari, Lorenzo
25
Gil Saura, Irene
25
Holly, Sean
24
Prayag, Girish
24
Prybutok, Victor R.
24
more ...
less ...
Institution
All
National Bureau of Economic Research
114
Forschungsinstitut zur Zukunft der Arbeit
52
Bank of England
47
Springer Fachmedien Wiesbaden
18
Centre for Economic Performance
14
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
11
University of Oxford / Institute of Economics and Statistics
11
Institute for Fiscal Studies
10
Public Sector Economics Research Centre <Leicester>
10
University of Sheffield / Department of Economics
9
Birkbeck College / Department of Economics
8
University of Reading / Department of Economics
8
Books on Demand GmbH <Norderstedt>
7
Großbritannien / Treasury
7
University of York / Department of Economics and Related Studies
7
Verlag Dr. Kovač
7
European University Institute / Department of Economics
6
Centre for Economic Policy Research
5
Edward Elgar Publishing
5
Federal Reserve Bank of St. Louis
5
Institute of Economic Affairs <London>
5
Irish University Press
5
National Institute of Economic and Social Research
5
Nomos Verlagsgesellschaft
5
Queen Mary College / Department of Economics
5
Ekonomiska forskningsinstitutet <Stockholm>
4
Erasmus Research Institute of Management
4
Institut für Weltwirtschaft
4
Nationalekonomiska Institutionen <Lund>
4
Reserve Bank of India
4
University of Exeter / Department of Economics
4
University of Warwick / Department of Economics
4
Bonn Graduate School of Economics
3
Centre for International Macroeconomics
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Großbritannien / Parliament / House of Lords / Select Committee on Economic Affairs
3
IGI Global
3
Institute of Finance and Accounting <London>
3
International Monetary Fund
3
Internationaler Währungsfonds
3
more ...
less ...
Published in...
All
Journal of retailing and consumer services
419
International journal of hospitality management
361
Journal of business research : JBR
302
Discussion paper series / IZA
258
The journal of services marketing
191
The service industries journal
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
Discussion paper / Centre for Economic Policy Research
145
International journal of contemporary hospitality management
140
Applied economics
138
IZA Discussion Papers
133
NBER working paper series
113
Working paper / National Bureau of Economic Research, Inc.
110
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Cogent business & management
103
Services marketing quarterly
101
NBER Working Paper
100
Discussion paper
98
IZA Discussion Paper
95
Service business
89
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
CESifo working papers
78
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Working papers / Bank of England
75
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
The economic journal : the journal of the Royal Economic Society
71
Journal of service management
70
Journal of strategic marketing
69
SpringerLink / Bücher
67
The international journal of bank marketing : IJBM
66
more ...
less ...
Source
All
ECONIS (ZBW)
22,230
EconStor
436
USB Cologne (EcoSocSci)
41
RePEc
14
OLC EcoSci
11
BASE
5
USB Cologne (business full texts)
1
Other ZBW resources
1
more ...
less ...
Showing
1
-
10
of
22,739
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
5
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
6
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
Investigating the immediate and long-term effects of job stressors on frontline service employees
Whiting, Anita
;
Donthu, Naveen
;
Baker, Andrew M.
- In:
International journal of research in marketing : IJRM ; …
28
(
2011
)
4
,
pp. 319-331
Persistent link: https://www.econbiz.de/10009406668
Saved in:
9
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
10
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->