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Das deutsche Kundenbarometer - Qualität und Zufriedenheit : eine Studie zur Kundenzufriedenheit in der Bundesrepublik Deutschland
Deutsche Marketing-Vereinigung; Deutsche Bundespost / … - München : FGM-Verl.; anfangs: Düsseldorf : Dt. … - Nachgewiesen 1992 - 1998
Persistent link: https://www.econbiz.de/10000534591
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Kundenzufriedenheit und Kundenbindung als Bestandteil der Unternehmenskommunikation
Föhrenbach, Jan T. - 1995
Persistent link: https://www.econbiz.de/10000903422
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Das Qualitative Zufriedenheitsmodell : (QZM)
Stauss, Bernd - 1995
Persistent link: https://www.econbiz.de/10000564872
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Der Einfluß der Kennzeichnung auf die Verbraucherakzeptanz gentechnisch veränderter Lebensmittel
Gath, Melanie - 1998
Persistent link: https://www.econbiz.de/10001350924
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Self-expressiveness in shopping
Sirgy, M. Joseph; Lee, Dong-jin; Yu, Grace B.; … - In: Journal of retailing and consumer services 30 (2016), pp. 292-299
Persistent link: https://www.econbiz.de/10011473231
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Linking retailing experiences with life satifaction : the concept of story-type congruity with shopper's identity
Grzeskowiak, Stephan; Sirgy, M. Joseph; Foscht, Thomas; … - In: International journal of retail & distribution management 44 (2016) 2, pp. 124-138
Persistent link: https://www.econbiz.de/10011552611
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The impact of age in the generation of satisfaction and WOM in mobile shopping
San-Martín, Sonia; Prodanova, Jana; Jiménez, Nadia - In: Journal of retailing and consumer services 23 (2015), pp. 1-8
Persistent link: https://www.econbiz.de/10010503940
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Excellent products or servitisation? : analysing retailers' preference before and after a loyalty programme
Vila-Lopez, Natalia; Kuster-Boluda, Ines - In: Total quality management & business excellence : an … 28 (2017) 12, pp. 1378-1392
Persistent link: https://www.econbiz.de/10011781629
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An intergenerational perspective on life satisfaction and its drivers : a comparison between 18-29-year-old and 50+ consumers in Germany
König, Tatjana Maria; Larsen, Val - In: Journal of strategic marketing 25 (2017) 3, pp. 258-274
Persistent link: https://www.econbiz.de/10011743007
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Does the hierarchical position of the buyer make a difference? : the influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context
Román, Sergio; Martín, Pedro Juan - In: The journal of business & industrial marketing 29 (2014) 5, pp. 364-373
Persistent link: https://www.econbiz.de/10010393925