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The consumer goods market is characterized by strong competition. Thus, to bind customers to the company, a higher priority needs to be attributed to customer retention measures. Such measures include the loyalty card, but the use of the physical card is declining. To counteract this decline,...
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Telematics in the automotive industry are the most popular example of Connected Services. But despite their implementation in several million of vehicles worldwide, there has only been little consideration in research. Clemens Hiraoka analyzes the entire customer lifecycle from awareness,...
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Triebkraft wirtschaftlichen Wachstums sowie Lernen als der bedeutendste Prozess. Diese Sichtweise wird durch das theoretische … Konstrukt der Learning Economy beschrieben. Die Organisationsform des Netzwerkes gilt dabei als geeignetes Arrangement, um die … vorliegenden Arbeit werden im Rahmen der konzeptionellen Charakteristika der Learning Economy die möglichen Ausprägungen einer …
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The 'doing-using-interacting mode' of innovation (DUI) is considered an important component of innovative activity. It describes informal innovative activities and complements the 'science-technology-innovation mode' (STI) which is based on research and development. A common demarcation...
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