//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Gesundheitsversorgung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service cancellation and compe...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Gesundheitsversorgung
Service quality
21,754
Dienstleistungsqualität
21,003
Dienstleistung
7,092
Theorie
7,039
Customer satisfaction
6,914
Theory
6,840
Kundenzufriedenheit
6,642
Duopol
6,576
Duopoly
6,514
Consumer behaviour
5,375
Konsumentenverhalten
5,249
Relationship marketing
5,069
Beziehungsmarketing
5,014
Services
4,636
Customer service
3,467
Kundenservice
3,074
Qualitätsmanagement
2,745
Deutschland
2,674
Quality management
2,645
Wirtschaftsprüfung
2,517
Financial audit
2,511
Dienstleistungssektor
2,505
Germany
2,414
Service industry
2,340
Services marketing
2,137
USA
2,045
United States
1,974
Krankenhaus
1,948
Hospital
1,907
Product quality
1,733
Produktqualität
1,733
Dienstleistungsmarketing
1,705
Health care
1,651
Wettbewerb
1,496
Spieltheorie
1,469
Competition
1,436
Game theory
1,436
Innovation
1,405
Gesundheitswesen
1,373
more ...
less ...
Online availability
All
Undetermined
702
Free
424
Type of publication
All
Article
1,075
Book / Working Paper
543
Journal
1
Type of publication (narrower categories)
All
Article in journal
1,024
Aufsatz in Zeitschrift
1,024
Graue Literatur
188
Non-commercial literature
188
Working Paper
173
Arbeitspapier
168
Aufsatz im Buch
49
Book section
49
Hochschulschrift
26
Collection of articles of several authors
23
Sammelwerk
23
Aufsatzsammlung
22
Thesis
18
Conference paper
12
Konferenzbeitrag
12
Konferenzschrift
7
Amtsdruckschrift
5
Collection of articles written by one author
5
Government document
5
Sammlung
5
Conference proceedings
4
Case study
3
Fallstudie
3
Advisory report
2
Article
2
Forschungsbericht
2
Gutachten
2
Accompanied by computer file
1
Bibliografie
1
Elektronischer Datenträger als Beilage
1
Glossar enthalten
1
Glossary included
1
Interview
1
Statistics
1
Statistik
1
more ...
less ...
Language
All
English
1,542
German
77
French
1
Spanish
1
Swedish
1
Author
All
Siciliani, Luigi
21
Straume, Odd Rune
15
Brekke, Kurt R.
10
Gravelle, Hugh
9
Levaggi, Rosella
8
Saghafian, Soroush
8
Antony, Jiju
7
Gutacker, Nils
7
Hopp, Wallace J.
7
Horwitz, Jill R.
7
McColl-Kennedy, Janet R.
7
Brekke, Kurt Richard
6
Chakraborty, Subhajit
6
Chen, Xi
6
Cudney, Elizabeth A.
6
McFadden, Kathleen L.
6
Nichols, Austin
6
Palumbo, Rocco
6
Pfannstiel, Mario A.
6
Wübker, Ansgar
6
Adlung, Rudolf
5
Avdic, Daniel
5
Boone, Jan
5
Brosig-Koch, Jeannette
5
Chandrasekaran, Aravind
5
Frakes, Michael
5
Fredendall, Lawrence D.
5
Geissler, Alexander
5
Ginja, Rita
5
Jena, Anupam B.
5
Kairies-Schwarz, Nadja
5
Le Nguyen Hau
5
Osei-Frimpong, Kofi
5
Russell, Roberta S.
5
Schottmüller, Christoph
5
Singer, Sara J.
5
Tucker, Anita L.
5
Willage, Barton
5
Willén, Alexander
5
Bartram, Timothy
4
more ...
less ...
Institution
All
National Bureau of Economic Research
16
OECD
11
IGI Global
7
World Bank Group
4
Bad Orber Gespräche <10., 2005, Berlin>
2
Department of Health, Education, and Welfare
2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Taylor and Francis.
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
American Society for Quality
1
Boston Consulting Group
1
CRC Press.
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsches Institut für Wirtschaftsforschung
1
Deutschland / Bundesministerium für Gesundheit
1
Deutschland / Bundesministerium für Wirtschaft und Technologie
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Ernst & Young AG
1
European Network of Legal Experts in Gender Equality and Non-Discrimination, Utrecht
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Europäische Kommission / Generaldirektion Justiz und Verbraucher
1
Fachhochschule Bonn-Rhein-Sieg
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Quality & Safety Commission New Zealand
1
Health Resources Administration, Department of Health, Education, and Welfare
1
Indian Council for Research on International Economic Relations
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
Nomos Verlagsgesellschaft
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
more ...
less ...
Published in...
All
Health care management review : HCM review
59
Journal of health organization and management
40
Health marketing quarterly
33
The TQM journal : the international review of organizational improvement
22
Quality management journal : QMJ
21
Journal of health economics
19
Total quality management & business excellence
17
International journal of hospitality management
16
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
Technological forecasting & social change : an international journal
15
The service industries journal
15
International journal of quality and service sciences
14
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of quality & reliability management
11
Journal of business research : JBR
11
Manufacturing & service operations management : M & SOM
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Journal of service management
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
Services marketing quarterly
9
Discussion paper series / IZA
8
International journal of health care finance and economics
8
International journal of services and operations management
8
OECD health working papers
8
Public management review
8
Working paper / World Institute for Development Economics Research
8
CESifo working papers
7
CHE research paper
7
more ...
less ...
Source
All
ECONIS (ZBW)
1,611
EconStor
7
ArchiDok
1
Showing
1
-
10
of
1,619
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Motivating customers to adhere to expert advice in professional
services
: a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
2
Revealing customer dominant logic in healthcare
services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
3
Variability in health care
services
: the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
Customer-perceived service wellbeing in a transformative framework : research propositions in the area of health
services
Islam, Shahidul
;
Muhamad, Nazlida
;
Sumardi, Wardah Hakimah
- In:
International review on public and non-profit marketing
19
(
2022
)
1
,
pp. 219-245
Persistent link: https://www.econbiz.de/10013168702
Saved in:
5
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
6
Marketing approach in health care
Milanović-Golubović, Vesna
- In:
Megatrend review : the international review of applied …
3
(
2006
)
2
,
pp. 251-264
Persistent link: https://www.econbiz.de/10003481334
Saved in:
7
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
8
Hospital marketing and communications via social media
Smith, Katherine Taken
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011756722
Saved in:
9
Elements of pharmacy service and satisfaction : patient versus consumer?
Bonnal, Liliane
;
Moinier, Xavier
- In:
The journal of applied business research
30
(
2014
)
2
,
pp. 479-488
Persistent link: https://www.econbiz.de/10010353533
Saved in:
10
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->