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Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model
Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660
Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...
Persistent link: https://www.econbiz.de/10011916017
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Switching attitudes of Taiwanese middle-aged and elderly patients toward cloud healthcare services : an exploratory study
Lai, Jung-Yu; Wang, Juite - In: Technological forecasting & social change : an … 92 (2015), pp. 155-167
Persistent link: https://www.econbiz.de/10011389631
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A study on the effect of work environment perception on user satisfaction in health information systems : HISs quality as mediator
Tsai, Chung-hung; Zhu, Dauw-song - In: International journal of information technology and … 8 (2009) 2, pp. 196-213
Persistent link: https://www.econbiz.de/10003836585
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An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
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Shedding light on hospital service failure : findings from Taiwanese medical QCC
Chiu, Wen-Hong; Luong, Chi-Quyen; Chi, Hui-Ru - In: Total quality management & business excellence 31 (2020) 15, pp. 1718-1737
Persistent link: https://www.econbiz.de/10012385056
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Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf; Hussin, Husnayati; Jahn Kassim, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
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Exploring the role of service quality and knowledge for mobile health services
Nisha, Nabila; Iqbal, Mehree; Rifat, Afrin; Idrish, Sherina - In: International journal of e-business research : an … 12 (2016) 2, pp. 45-64
Persistent link: https://www.econbiz.de/10011505060
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Quantitative comparison of measurements of urgent care service quality
Qin, Hong; Prybutok, Victor; Prybutok, Gayle - In: Health marketing quarterly 33 (2016) 1, pp. 59-77
Persistent link: https://www.econbiz.de/10011460430
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Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig; Scholtes, Stefan; Sülz, Sandra - In: Management science : journal of the Institute for … 65 (2019) 6, pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
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Enterprise resource planning systems : digitization of healthcare service quality
Fiaz, Muhammad; Ikram, Amir; Ilyas, Asad - In: Administrative Sciences : open access journal 8 (2018) 3/38, pp. 1-12
The purpose of this study is to evaluate the perception of healthcare professionals in improving the quality of services in healthcare centers by deploying the platform of Enterprise Resource Planning (ERP). Individual attributes, organizational impression, information, and the system quality of...
Persistent link: https://www.econbiz.de/10012125504