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~subject:"Großbritannien"
~subject:"Kundenservice"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Großbritannien
Kundenservice
USA
United Kingdom
32,562
Bibliometrics
13,412
Bibliometrie
13,343
Customer satisfaction
10,571
Kundenzufriedenheit
10,561
Service quality
6,219
Dienstleistungsqualität
6,217
Consumer behaviour
6,129
Konsumentenverhalten
6,129
Dienstleistungssektor
6,085
Service industry
6,001
United States
5,617
Relationship marketing
5,035
Beziehungsmarketing
5,034
Deutschland
4,466
Germany
4,441
Theory
3,193
Theorie
3,180
Frankreich
2,648
France
2,636
Innovation
2,228
EU countries
2,224
EU-Staaten
2,223
Estimation
1,937
Schätzung
1,937
Welt
1,818
World
1,816
Customer service
1,800
Japan
1,612
Italien
1,492
Italy
1,486
Firm performance
1,379
Unternehmenserfolg
1,377
Arbeitszufriedenheit
1,367
Comparison
1,367
Job satisfaction
1,367
Vergleich
1,365
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Online availability
All
Undetermined
6,034
Free
1,870
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Article
32,422
Book / Working Paper
3,178
Journal
322
Database
1
Type of publication (narrower categories)
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Article in journal
Collection of articles of several authors
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32,667
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17,331
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14,534
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13,116
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7,677
Book section
7,677
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2,690
Hochschulschrift
2,402
Amtsdruckschrift
1,870
Government document
1,870
Aufsatzsammlung
1,469
Thesis
1,452
Konferenzschrift
1,300
Bibliografie enthalten
1,179
Bibliography included
1,179
Case study
889
Fallstudie
889
Conference proceedings
585
Lehrbuch
548
Rezension
469
No longer published / No longer aquired
452
Bibliografie
436
Biografie
354
Dissertation u.a. Prüfungsschriften
354
Statistics
349
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347
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294
Bibliographie
281
Conference paper
231
Konferenzbeitrag
231
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225
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225
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167
Amtliche Publikation
157
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English
33,983
German
1,148
French
444
Italian
208
Spanish
114
Hungarian
28
Dutch
22
Polish
20
Russian
14
Portuguese
12
Czech
10
Undetermined
10
Croatian
8
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6
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5
Bulgarian
3
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3
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2
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2
Valencian
1
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1
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1
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Author
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Machin, Stephen
91
Blundell, Richard W.
68
Wright, Mike
68
Crafts, Nicholas
62
Taylor, Mark P.
56
Mills, Terence C.
51
Minford, Patrick
51
Bryson, Alex
50
Harris, Richard I. D.
49
Disney, Richard
48
Jenkins, Stephen
48
Dolton, Peter J.
44
Green, Francis
44
Gil-Alaña, Luis A.
43
Gregg, Paul
43
Propper, Carol
43
Scott, Peter
42
Brown, Sarah
41
Greenaway, David
41
Burgess, Simon M.
39
Van Reenen, John
39
Booth, Alison L.
38
Broadberry, Stephen N.
37
Manning, Alan
37
Sloane, Peter J.
37
Weale, Martin
37
Arestis, Philip
36
Cuthbertson, Keith
36
Girma, Sourafel
36
Hall, Stephen G.
36
Haskel, Jonathan
36
Peel, David
36
Johnson, Paul
35
Walker, Ian
35
Blanchflower, David G.
33
Helm, Dieter
33
Oswald, Andrew J.
33
Turner, John D.
33
Waddams Price, Catherine M.
33
Atkinson, Anthony B.
32
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Institution
All
Großbritannien / Office for National Statistics
97
Economic Research Centre
27
European Conference of Ministers of Transport
22
Großbritannien / Central Statistical Office
19
OECD
18
Adam Smith Institute <London>
13
Anglo-German Foundation for the Study of Industrial Society
13
Bank of England
13
Großbritannien
12
Nomos Verlagsgesellschaft
12
Großbritannien / Office of Population Censuses and Surveys
11
Großbritannien / Government / Statistical Service
9
Institute of Economic Affairs <London>
9
Großbritannien / Department for Transport
8
Großbritannien / Department of Trade and Industry
8
Großbritannien / Department of the Environment, Transport and the Regions
8
National Institute of Economic and Social Research
8
Europäische Kommission / Statistisches Amt
7
Großbritannien / Department of Work and Pensions
7
Institute for Fiscal Studies
7
National Bureau of Economic Research
7
Regional Studies Association
7
British Association for the Advancement of Science / Section Economics
6
European Centre for the Development of Vocational Training
6
Großbritannien / Department of Transport
6
Großbritannien / Ministry of Agriculture, Fisheries and Food
6
Internationales Arbeitsamt
6
London Business School
6
Social Market Foundation
6
Springer Fachmedien Wiesbaden
6
Centre for Economic Performance
5
Centre for Economic Policy Research
5
David Hume Institute <Edinburgh>
5
Economic History Society
5
Großbritannien / Department for Business, Enterprise and Regulatory Reform
5
Großbritannien / Department of Energy and Climate Change
5
Großbritannien / Treasury
5
Springer International Publishing
5
USA / Bureau of the Census
5
Bundesstelle für Außenhandelsinformation <Köln>
4
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Published in...
All
Applied economics
581
The economic journal : the journal of the Royal Economic Society
511
Fiscal studies : the journal of the Institute for Fiscal Studies
327
Regional studies
317
National Institute economic review
278
The economic history review : a journal of economic and social history
278
Oxford bulletin of economics and statistics
272
Quarterly bulletin / Bank of England
270
Scottish journal of political economy : the journal of the Scottish Economic Society
262
Oxford review of economic policy
261
Oxford economic papers
244
Economica
212
Industrial relations journal
200
Applied financial economics
198
Business history
183
Economics letters
176
The journal of economic history
153
Cambridge journal of economics
149
Journal of business research : JBR
148
Applied economics letters
147
Journal of banking & finance
146
BJIR : an international journal of employment relations
142
Environment & planning
140
Research policy : policy, management and economic studies of science, technology and innovation
136
The service industries journal
135
International journal of hospitality management
129
Labour economics : official journal of the European Association of Labour Economists
128
Journal of retailing and consumer services
127
Work, employment & society : a journal of the British Sociological Association
126
Explorations in economic history : EEH
125
The international journal of human resource management
125
Economic modelling
123
European economic review : EER
123
Energy policy
122
Small business economics : an entrepreneurship journal
120
Journal of agricultural economics
116
The Manchester School
115
Journal of health economics
111
Intereconomics : review of European economic policy
104
Journal of international money and finance
104
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Source
All
ECONIS (ZBW)
35,897
USB Cologne (EcoSocSci)
21
OLC EcoSci
5
Showing
1
-
10
of
35,923
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The productive service employee : personality, stress, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
8
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
9
Development of a framework for services recovery for service industries
Niriender Kumar
;
Filzah Md Isa
;
Cheng Wei Hin
;
Haim …
- In:
Journal for global business advancement : JGBA
5
(
2012
)
2
,
pp. 89-102
Persistent link: https://www.econbiz.de/10009670296
Saved in:
10
Customer abuse to service workers : an analysis of its social creation within the service economy
Korczynski, Marek
;
Evans, Claire
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
5
,
pp. 768-784
Persistent link: https://www.econbiz.de/10010210973
Saved in:
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