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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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Communicating with customers
Spinosa, Charles; Le Brocquy, David; Calder, Bobby J. - In: Kellogg on advertising & media : the Kellogg School of …, (pp. 226-253). 2008
Persistent link: https://www.econbiz.de/10003755924
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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz - In: Economic research 30 (2017) 1,2, pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
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The Impact of Hotels E-Service Quality Management on British Tourists’ Satisfaction
Elsayed, Khaled; Daif, Rehab - 2019
This paper aims to understand the impact of e-Service Quality Management (e-SQM) in hotels on British tourists’ satisfaction. E-SQM and tourist satisfaction are vital concepts that hotels must understand to achieve a competitive advantage. This paper provides a broad-based analysis which will...
Persistent link: https://www.econbiz.de/10014103249
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Behaving appropriately : managing expectations of hosts and guests in small hotels in the UK
Bennmore, Anne - In: Commercial homes in tourism : an international perspective, (pp. 113-126). 2009
Persistent link: https://www.econbiz.de/10003916509
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Organizational service systems : antecedents and consequences
García, Teresa; Varela, José; Río, Marisa del - In: Tourism and hospitality research : the surrey quarterly … 11 (2011) 1, pp. 67-82
Persistent link: https://www.econbiz.de/10008839694
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Experience marketing : an empirical investigation
Ismail, Ahmed Rageh - In: Journal of relationship marketing : innovations & … 10 (2011) 3, pp. 167-201
Persistent link: https://www.econbiz.de/10009356099
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An exploratory study of marketing, physical and people related performance criteria in hotels
Ramanathan, Ramakrishnan - In: International journal of contemporary hospitality management 24 (2012) 1, pp. 44-61
Persistent link: https://www.econbiz.de/10009510231
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The impact of revenue management on hotel key account relationship development
Wang, Xuan Lorna - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 358-380
Persistent link: https://www.econbiz.de/10009544822