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The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz - In: Economic research 30 (2017) 1,2, pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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The Impact of Hotels E-Service Quality Management on British Tourists’ Satisfaction
Elsayed, Khaled; Daif, Rehab - 2019
This paper aims to understand the impact of e-Service Quality Management (e-SQM) in hotels on British tourists’ satisfaction. E-SQM and tourist satisfaction are vital concepts that hotels must understand to achieve a competitive advantage. This paper provides a broad-based analysis which will...
Persistent link: https://www.econbiz.de/10014103249
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The assessment of the domestic and foreign medical services and the intents to participate in medical tourism
Boguszewicz-Kreft, Monika; Springer, Agnieszka; … - In: European research studies 24 (2021) 4B, pp. 824-837
Persistent link: https://www.econbiz.de/10012806225
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Antecedents of privacy concerns and their online actual purchase consequences : a cross-country comparison
Mahrous, Abeer A. - In: International journal of electronic marketing and … 4 (2011) 4, pp. 248-269
Persistent link: https://www.econbiz.de/10009530464
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Self-service systems : quality dimensions and users' profiles
Gurău, Călin - In: Cases on managing e-services, (pp. 48-59). 2009
Persistent link: https://www.econbiz.de/10003769489
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Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav - In: Services marketing quarterly 31 (2010) 4, pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
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Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh; Foster, Carley; Woodall, Tony - In: International journal of retail & distribution management 42 (2014) 9, pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
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Customers' perceptions of service quality by TPL service providers in the United Kingdom - a confirmatory factor analysis
Jaafar, Harlina Suzana; Rafiq, Mohammed - In: Research methodologies in supply chain management : …, (pp. 187-202). 2005
Persistent link: https://www.econbiz.de/10002968465