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Co-evolution of firms and strategic alliances : theory and empirical evidence
Wilson, Juliette; Hynes, Niki - In: Technological forecasting & social change : an … 76 (2009) 5, pp. 620-628
Persistent link: https://www.econbiz.de/10003852940
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An exploration of assimilating service relation strategies in the private and the public sector
Caemmerer, Barbara; Banerjee, Madhumita - In: Journal of relationship marketing : innovations & … 8 (2009) 1, pp. 68-79
Persistent link: https://www.econbiz.de/10003837026
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Customer feedback mechanisms and organisational learning in service operations
Caemmerer, Barbara; Wilson, Alan M. - In: International journal of operations & production … 30 (2010) 3/4, pp. 288-311
Persistent link: https://www.econbiz.de/10003958058
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Achieving relational objectives through sponsorship
Caemmerer, Barbara; Descotes, Raluca Mogos - In: The journal of applied business research 30 (2014) 6, pp. 1767-1783
Persistent link: https://www.econbiz.de/10010470474
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An exploration of the service orientation discrepancy phenomenon in a public sector context
Caemmerer, Barbara; Wilson, Alan M. - In: The service industries journal 31 (2011) 3/4, pp. 355-370
Persistent link: https://www.econbiz.de/10008937450