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Health care
Service quality
21,698
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21,307
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20,947
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18,728
Qualitätsmanagement
16,876
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4,618
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4,341
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3,428
Gesundheit
3,409
Health
3,390
Health care costs
3,365
Wirtschaftsprüfung
2,683
Financial audit
2,670
Patients
2,621
Patienten
2,494
Product quality
2,482
Produktqualität
2,463
Großbritannien
2,340
India
2,326
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2,262
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Siciliani, Luigi
66
Cutler, David M.
40
Chandra, Amitabh
36
Gravelle, Hugh
34
Gruber, Jonathan
32
O'Donnell, Owen
31
Straume, Odd Rune
30
Levaggi, Rosella
29
Das, Jishnu
28
Wille, Eberhard
26
Newhouse, Joseph P.
25
Van Doorslaer, Eddy
25
Wagstaff, Adam
25
Costa-Font, Joan
24
Skinner, Jonathan
22
Jones, Andrew M.
21
Miguel, Edward
21
Sood, Neeraj
21
Wübker, Ansgar
21
Zweifel, Peter
21
Busse, Reinhard
20
Dranove, David
20
Propper, Carol
20
Wasem, Jürgen
20
Kuhn, Michael
19
McClellan, Mark B.
19
Sutton, Matt
19
Augurzky, Boris
18
Bredenkamp, Caryn
18
Fronstin, Paul
18
Gertler, Paul J.
18
Henke, Klaus-Dirk
18
Pfannstiel, Mario A.
18
Somanathan, Aparnaa
18
Street, Andrew
18
Brekke, Kurt R.
17
Chen, Xi
17
Finkelstein, Amy
17
Kessler, Daniel P.
17
Ugolini, Cristina
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European Observatory on Health Systems and Policies
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World Bank
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IGI Global
51
Europäische Kommission / Generaldirektion Beschäftigung, Soziales und Integration / Directorate Social Rights and Inclusion / Unit Disability and Inclusion
27
World Bank Group
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Springer Fachmedien Wiesbaden
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United States / Congress / Senate / Special Committee on Aging / Subcommittee on Health of the Elderly
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United States / Congress / Senate / Special Committee on Aging / Subcommittee on Long-Term Care
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Weltbank
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MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
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Taylor and Francis.
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Verlag Dr. Kovač
10
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
7
Weltwirtschaftsforum
7
Wissenschaftliches Institut der AOK
7
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Nomos Verlagsgesellschaft
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5
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5
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4
Centre for the Study of African Economies
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4
Edward Elgar Publishing
4
Fraser Institute
4
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4
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4
W. Kohlhammer GmbH
4
medhochzwei Verlag GmbH
4
American Enterprise Institute for Public Policy Research
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NBER working paper series
271
Journal of health organization and management
215
IMF Staff Country Reports
203
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202
NBER Working Paper
199
Journal of health economics
194
Health care management review : HCM review
172
Health economics
169
The European journal of health economics : HEPAC ; health economics in prevention and care
152
Health economics review
119
State of Health in the EU
115
Discussion paper series / IZA
113
Health care management science
107
European journal of operational research : EJOR
102
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75
Health marketing quarterly
72
Management science : journal of the Institute for Operations Research and the Management Sciences
72
Socio-economic planning sciences : the international journal of public sector decision-making
72
Technological forecasting & social change : an international journal
72
SpringerLink / Bücher
67
Health affairs : at the intersection of health, health care, and policy
65
Journal of Health Organization and Management
65
The European journal of health economics
63
World Bank E-Library Archive
63
Policy research working paper : WPS
59
International journal of health care finance and economics
57
Manufacturing & service operations management : M & SOM
56
Journal of business research : JBR
55
International journal of production research
53
Applied economics
50
IZA Discussion Paper
50
Health care management science : a new journal serving the international health care management community
47
CESifo working papers
46
International journal of pharmaceutical and healthcare marketing : IJPHM
45
The TQM journal : the international review of organizational improvement
45
CHE research paper
44
Inquiry : a journal of health care organization, provision and financing
44
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
44
Journal of the Operational Research Society
43
International journal of health economics and management
40
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ECONIS (ZBW)
15,551
Other ZBW resources
421
RePEc
373
BASE
15
EconStor
15
ArchiDok
9
USB Cologne (business full texts)
1
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1
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
2
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
3
The effect of creating new secondary health services on
patients
' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
4
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
5
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
6
Alternative information processing mechanisms in
hospital
supply chains : impact on cost, quality, and patient satisfaction
Peng, Xiaosong
;
Flynn, Barbara Bechler
;
Narayanan, …
- In:
Decision sciences
54
(
2023
)
5
,
pp. 494-513
Persistent link: https://www.econbiz.de/10014432005
Saved in:
7
Do satisfied employees lead to satisfied
patients
? : an empirical study in an Italian
hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
8
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
9
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
10
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
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