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~subject:"Health care"
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Health care
Service quality
21,814
Dienstleistungsqualität
21,063
Qualitätsmanagement
16,942
Quality management
15,257
Krankenhaus
13,465
Prozessmanagement
12,661
Hospital
12,229
Business process management
10,941
Product quality
10,848
Produktqualität
10,834
Theorie
8,612
Theory
8,475
Customer satisfaction
6,877
Kundenzufriedenheit
6,667
Consumer behaviour
6,118
Konsumentenverhalten
6,079
Deutschland
5,516
Germany
4,901
Relationship marketing
4,714
Beziehungsmarketing
4,709
USA
4,501
United States
4,351
Gesundheitsversorgung
4,006
Gesundheitswesen
3,274
Health care system
3,082
Wirtschaftsprüfung
2,714
Financial audit
2,700
Innovation
2,379
Supply chain
2,220
Lieferkette
2,217
Organizational change
1,828
Organisatorischer Wandel
1,807
Dienstleistungssektor
1,709
Innovationsmanagement
1,686
Service industry
1,677
Standardisierung
1,621
Standardization
1,608
Innovation management
1,594
Patienten
1,519
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1,695
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1,065
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Article
2,690
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1,335
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13
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Siciliani, Luigi
49
Straume, Odd Rune
25
Chandra, Amitabh
17
Gravelle, Hugh
15
Brekke, Kurt R.
14
Demeulemeester, Erik
14
Street, Andrew
14
Sacarny, Adam
13
Saghafian, Soroush
13
Sutton, Matt
13
Antony, Jiju
12
Augurzky, Boris
12
Das, Jishnu
12
Lippi Bruni, Matteo
12
Ugolini, Cristina
12
Beivers, Andreas
11
Hopp, Wallace J.
11
Kessler, Daniel P.
11
Chen, Xi
10
Chernew, Michael
10
Frakes, Michael
10
Levaggi, Rosella
10
Scholtes, Stefan
10
Syverson, Chad
10
Terwiesch, Christian
10
Widmer, Philippe K.
10
Wübker, Ansgar
10
Chandrasekaran, Aravind
9
Kairies-Schwarz, Nadja
9
Tucker, Anita L.
9
Wille, Eberhard
9
Berta, Paolo
8
Cardoen, Brecht
8
Chan, Carri W.
8
Currie, Janet
8
Gowrisankaran, Gautam
8
Gutacker, Nils
8
Horwitz, Jill R.
8
Hurst, Jeremy
8
McAlearney, Ann Scheck
8
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National Bureau of Economic Research
56
IGI Global
17
International Monetary Fund (IMF)
15
OECD
15
International Monetary Fund
14
Springer Fachmedien Wiesbaden
6
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
4
Taylor and Francis.
4
World Bank Group
4
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
3
Verlag Dr. Kovač
3
Weltgesundheitsorganisation
3
World Bank
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <13., 2008, Berlin>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <19., 2014, Berlin>
2
Bad Orber Gespräche über Kontroverse Themen im Gesundheitswesen <21., 2016, Berlin>
2
Barmer <Körperschaft>
2
Barmer Institut für Gesundheitssystemforschung
2
Department of Health, Education, and Welfare
2
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
2
Hessen / Hessisches Ministerium für Soziales und Integration
2
Hogrefe Verlag
2
OECD / Directorate for Education, Employment, Labour and Social Affairs / Employment, Labour and Social Affairs Committee
2
W. Kohlhammer GmbH
2
Wissenschaftliches Institut der AOK
2
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1
American Society for Quality
1
Association of University Programs in Health Administration
1
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1
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1
Bayern / Invest in Bavaria
1
Boston Consulting Group
1
CRC Press
1
CRC Press.
1
Cornell University / Department of Applied Economics and Management
1
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1
Edward Elgar Publishing
1
Ermeneia, Studi & Strategie di Sistema <Rom>
1
Ernst & Young AG
1
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Published in...
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Health care management review : HCM review
107
Journal of health organization and management
94
Health care management science
76
European journal of operational research : EJOR
59
NBER working paper series
56
Journal of health economics
55
Health economics
42
The TQM journal : the international review of organizational improvement
42
Health care management science : a new journal serving the international health care management community
41
Management science : journal of the Institute for Operations Research and the Management Sciences
41
Health marketing quarterly
39
Manufacturing & service operations management : M & SOM
39
NBER Working Paper
38
Health economics review
35
Socio-economic planning sciences : the international journal of public sector decision-making
33
The European journal of health economics : HEPAC ; health economics in prevention and care
33
Working paper / National Bureau of Economic Research, Inc.
32
Production and operations management : the flagship research journal of the Production and Operations Management Society
31
International journal of production research
28
The European journal of health economics
28
Production and operations management : an international journal of the Production and Operations Management Society
27
Quality management journal : QMJ
27
Technological forecasting & social change : an international journal
24
Journal of business research : JBR
23
Omega : the international journal of management science
23
International journal of hospitality management
20
Total quality management & business excellence
20
International journal of production economics
19
International journal of quality & reliability management
19
International journal of quality and service sciences
18
Operations research
18
Public management review
18
The service industries journal
18
Business process management journal
17
Discussion paper series / IZA
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of productivity and quality management : IJPQM
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Journal of the Operational Research Society
15
Working paper
15
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Source
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ECONIS (ZBW)
4,006
Other ZBW resources
17
RePEc
15
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1
Healthcare quality innovation and performance through process orientation : evidence from general hospitals in Switzerland
Cleven, Anne
;
Mettler, Tobias
;
Rohner, Peter
;
Winter, Robert
- In:
Technological forecasting & social change : an …
113
(
2016
)
2
,
pp. 386-395
Persistent link: https://www.econbiz.de/10011613106
Saved in:
2
An integrated simulation-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
3
Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya
;
Wilson, Kathryn S.
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
Saved in:
4
Functional IT complementarity and
hospital
performance in the United States : a longitudinal investigation
Mishra, Abhay Nath
;
Tao, Youyou
;
Keil, Mark
;
Oh, Jeong-ha
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 55-75
Persistent link: https://www.econbiz.de/10013188265
Saved in:
5
Understanding
hospital
quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
6
Handoff processes, information quality and patient safety : a trans-disciplinary literature review
Gogan, Janis L.
;
Baxter, Ryan J.
;
Boss, Scott R.
; …
- In:
Business process management journal
19
(
2013
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10010202693
Saved in:
7
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
Saved in:
8
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
9
The "control tower" approach to optimising complex service delivery performance
Meekings, Alan
;
Briault, Steve
- In:
Measuring business excellence : the journal of …
17
(
2013
)
3
,
pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Saved in:
10
Benchmarking award winning health care organizations in the USA
Welborn, Cliff
;
Bullington, Kimball
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
6
,
pp. 765-776
Persistent link: https://www.econbiz.de/10010197623
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