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Elements of pharmacy service and satisfaction : patient versus consumer?
Bonnal, Liliane; Moinier, Xavier - In: The journal of applied business research 30 (2014) 2, pp. 479-488
Persistent link: https://www.econbiz.de/10010353533
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Measuring customer service in a private hospital
Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
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Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July; Praet, Ellen van; Van Vaerenbergh, Yves - In: Technology mediated service encounters, (pp. 17-43). 2019
Persistent link: https://www.econbiz.de/10012057340
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Avant healthcare : building competitive advantages from customer service
Carrick, Jon - In: Journal of business case studies 6 (2010) 2, pp. 55-59
Persistent link: https://www.econbiz.de/10003973088
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An international and comparative study of perceived justice in Mexican, Puerto Rican and Spanish hospitals
Sosa Varela, Juan C.; Magaña Carrillo, Irma; Padin, Carmen - In: International journal of pharmaceutical and healthcare … 8 (2014) 3, pp. 248-264
Persistent link: https://www.econbiz.de/10010424182
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Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica; Bell, Simon J. - In: Australasian marketing journal 22 (2014) 3, pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
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Customer-perceived service wellbeing in a transformative framework : research propositions in the area of health services
Islam, Shahidul; Muhamad, Nazlida; Sumardi, Wardah Hakimah - In: International review on public and non-profit marketing 19 (2022) 1, pp. 219-245
Persistent link: https://www.econbiz.de/10013168702
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Avant Healthcare : Building Competitive Advantages from Customer Service
Carrick, Jon - 2016
This case examines the importance of customer service in the modern economy. In order to do so, it presents the findings from a case study on Avant Healthcare. In-depth interviews were conducted with two executives from the firm and then the interviews were systemically analyzed. The results...
Persistent link: https://www.econbiz.de/10012986606
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Examining the effects of patient characteristics and prior value needs on the patient-doctor encounter process in healthcare service delivery
Osei-Frimpong, Kofi - In: International journal of pharmaceutical and healthcare … 10 (2016) 2, pp. 192-213
Persistent link: https://www.econbiz.de/10011591748
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Managing appointment-based services in the presence of walk-in customers
Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686
Persistent link: https://www.econbiz.de/10012213219