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Cost-effective service excellence in healthcare
Wirtz, Jochen - In: AMS review : official publication of the Academy of … 9 (2019) 1/2, pp. 98-104
Persistent link: https://www.econbiz.de/10012113575
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Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif; Khan, Sami A. - In: International journal of services and operations management 25 (2016) 3, pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
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Healthcare operations management : a structured literature review
Jha, R. K.; Sahay, B. S.; Charan, P. - In: Decision 43 (2016) 3, pp. 259-279
Persistent link: https://www.econbiz.de/10011621799
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Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.; Alliprandini, Dário H.; Aparecida … - In: International journal of productivity and quality … 37 (2022) 1, pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
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Analyse ausgewählter Struktur- und Mengensteuerungsinstrumente im deutschen Arzneimittelmarkt : womit sich Ärzte beschäftigen müssen
Wolff, Malte - In: Gesundheits- und Sozialpolitik : Zeitschrift für das … 63 (2009) 1, pp. 23-31
Persistent link: https://www.econbiz.de/10003844824
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Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie - In: Journal of service management 25 (2014) 5, pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
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Customizing care pathways ... yes but how? : contribution of hospitality management to healthcare organizations
Waelli, Mathias; Terrier, Lohyd; Minvielle, Étienne - In: European review of service economics and management (2021) 1/11, pp. 147-157
Persistent link: https://www.econbiz.de/10012879034
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On the role of teletriage in healthcare demand management
Cakici, Ozden Engin; Mills, Alex F. - In: Manufacturing & service operations management : M & SOM 23 (2021) 6, pp. 1483-1504
Persistent link: https://www.econbiz.de/10012695713
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Service Design Practices for Healthcare Innovation : Paradigms, Principles, Prospects
Pfannstiel, Mario A. (ed.); Brehmer, Nataliia (ed.);  … - 2022
Chapter 1: Service Design within a Multiplicity Logics in Healthcare -- Chapter 2: Service design for hybrid market constellations in healthcare - From VUCA 2 VUCAR -- Chapter 3: Towards a conceptual framework of hybrid strategies in healthcare: Co-alignment of market and non-market activities...
Persistent link: https://www.econbiz.de/10012814762
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Managing appointment-based services in the presence of walk-in customers
Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686
Persistent link: https://www.econbiz.de/10012213219