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The effect of gender and nationality on service quality in Malaysian higher education

Ansary, Amin; Sreenivasan Jayashree; Malarvizhi, … - In: The journal of developing areas 48 (2014) 4, pp. 97-118

Persistent link: https://www.econbiz.de/10010430748

Students' perceptions about role of faculty and administrative staff in business education service quality assessment

Arslanagić-Kalajdžić, Maja; Kadić-Maglajlić, Selma; … - In: Market : review for marketing theory and practice 26 (2014) 1, pp. 93-108

Persistent link: https://www.econbiz.de/10010487161

Perceived quality in higher education : an empirical study

Calvo-Porral, Cristina; Lévy Mangin, Jean-Pierre; … - In: Marketing intelligence & planning 31 (2013) 6, pp. 601-619

Persistent link: https://www.econbiz.de/10010226624

Examining the service quality of administrative practices in technical vocational education and training (TVET) Colleges in South Africa

Mpanza, Nomzamo Monica; Green, Paul; Sentoo, Naresh; … - In: African journal of business and economic research : AJBER 14 (2019) 2, pp. 167-185

Persistent link: https://www.econbiz.de/10012485840

A holistic decision-making approach to assessing service quality in higher education institutions

Sahin, Aleyna; Imamoglu, Gul; Murat, Mirac; Ayyildiz, … - In: Socio-economic planning sciences : the international … 92 (2024), pp. 1-18

Persistent link: https://www.econbiz.de/10014529057

A framework for analysing higher education performance : students' satisfaction, perceived learning outcomes, and dropout intentions

Duque, Lola C. - In: Total quality management & business excellence : an … 25 (2014) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10010234664

Validation of the JDS satisfaction scales applied to educational university environments

Giraldo-O'Meara, Martha; Marin-Garcia, Juan A.; … - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 72-99

Purpose: The aim of this study is to review and summarize the main satisfaction scales used in publications about human … Resource Management and educational research, in order to adapt the satisfaction scales of the Job Diagnostic Survey (JDS) to … higher education and validate it with a sample of university students and to assess the concept of satisfaction in two …

Persistent link: https://www.econbiz.de/10011904342

Advisor value-added and student outcomes : evidence from randomly assigned college advisors

Canaan, Serena; Deeb, Antoine; Mouganie, Pierre - 2019

This paper provides the first causal evidence on the impact of college advisor quality on student outcomes. To do so, we exploit a unique setting where students are randomly assigned to faculty advisors during their first year of college. We find that higher advisor value-added (VA)...

Persistent link: https://www.econbiz.de/10012180303

PAKSERV : measuring higher education service quality in a collectivist cultural context

Kashif, Muhammad; Thurasamy Ramayah; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278

Persistent link: https://www.econbiz.de/10011558175

South Africa University students' perceptions of key education service quality determinants

Sanjay, Soni; Govender, Krishna K. - In: Problems and perspectives in management : PPM ; … 16 (2018) 3, pp. 377-388

Persistent link: https://www.econbiz.de/10011992144

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