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Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic; Mas-Machuca, Marta; … - In: Total quality management & business excellence 31 (2020) 5, pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
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UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic; Mas-Machuca, Marta; … - In: Total quality management & business excellence 30 (2019) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
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SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther; Akhmedova, Anna; Alvelos, Helena; … - In: International journal of quality & reliability management 40 (2023) 6, pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835