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Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung; Choi, Youngsoo; Olson, Eric - In: International journal of hospitality management 33 (2013), pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
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Gay and lesbian customers' perceived discrimination and identity management
Ro, Heejung; Olson, Eric D. - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146185
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Sense of belonging to a lesbian, gay, bisexual, and transgender event : the examination of affective bond and collective self-esteem
Hahm, Jeeyeon; Ro, Heejung; Olson, Eric D. - In: Journal of travel and tourism marketing 35 (2018) 2, pp. 244-256
Persistent link: https://www.econbiz.de/10011886025
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The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung; Olson, Eric - In: Journal of business research : JBR 67 (2014) 6, pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
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Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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The impact of LGBT friendliness on sexual minority customers' perceptions and intentions to stay
Ro, Heejung; Khan, Marryam - In: International journal of hospitality management 102 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013185285