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Die Messung der Patientenzufriedenheit
Bauer, Hans H.; Keller, Thomas; Hahn, Olaf - 2002
Persistent link: https://www.econbiz.de/10001762961
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Public Reporting von Krankenhausqualitätsdaten - Betrachtungen aus der Nutzerperspektive
Kolb, Benjamin - 2019
Persistent link: https://www.econbiz.de/10012060845
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Consumer Behaviour Analysis of Hospitality Students' Evaluation and Satisfaction with Their Universities
Alhelalat, Jebril - 2015
Purpose – The research aims to study the students' pre and post evaluation of their hospitality education institutions … students' evaluation, selection and satisfaction, a set of measures have been decided through a literature review; those are … students' evaluation and hospitality institutions' marketing to attract students is a topic of great value …
Persistent link: https://www.econbiz.de/10013009463
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Evaluating the quality of health care by assessing patient satisfaction
Ciolpan, Gabriela - In: CES working papers 11 (2019) 4, pp. 332-349
The performance of the healthcare system is obtained by evaluating the quality of the healthcare. The image obtained from health services assessments is important because it shows the degree to which they meet or exceed expectations. Attitudes towards health care are measured by the perception...
Persistent link: https://www.econbiz.de/10012196793
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Life is all about timing : an examination of differences in treatment quality for trauma patients based on hospital arrival time
Anderson, David; Gao, Guodong; Golden, Bruce - In: Production and operations management : an international … 23 (2014) 12, pp. 2178-2190
Persistent link: https://www.econbiz.de/10010479075
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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter; Anome, Janet; Kumi, Desmond Kwadjo - In: Total quality management & business excellence 31 (2020) 9, pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681