//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Hospital"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Assessing clients' satisfactio...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Hospital
Service quality
21,439
Nigeria
21,354
Dienstleistungsqualität
20,688
Customer satisfaction
15,261
Kundenzufriedenheit
13,675
Consumer behaviour
7,326
Konsumentenverhalten
7,130
Relationship marketing
6,852
Beziehungsmarketing
6,805
Unternehmensberatung
4,437
Consultancy services
3,638
Qualitätsmanagement
2,837
Quality management
2,772
Wirtschaftsprüfung
2,673
Financial audit
2,654
Deutschland
2,396
Germany
2,206
USA
1,991
Theorie
1,972
United States
1,935
Theory
1,927
Krankenhaus
1,924
Health care
1,651
Gesundheitsversorgung
1,620
Bank
1,616
Customer service
1,477
Kundenservice
1,373
Gesundheitswesen
1,351
Health care system
1,332
Product quality
1,290
Online-Handel
1,279
Economic growth
1,276
Online retailing
1,274
Produktqualität
1,270
customer satisfaction
1,267
Wirtschaftswachstum
1,246
Job satisfaction
1,231
Arbeitszufriedenheit
1,226
Dienstleistungssektor
1,213
more ...
less ...
Online availability
All
Undetermined
790
Free
502
Type of publication
All
Article
1,325
Book / Working Paper
583
Journal
1
Type of publication (narrower categories)
All
Article in journal
1,271
Aufsatz in Zeitschrift
1,271
Graue Literatur
223
Non-commercial literature
223
Arbeitspapier
196
Working Paper
196
Aufsatz im Buch
53
Book section
53
Hochschulschrift
40
Thesis
28
Collection of articles of several authors
17
Conference paper
17
Konferenzbeitrag
17
Sammelwerk
17
Aufsatzsammlung
15
Case study
10
Fallstudie
10
Collection of articles written by one author
7
Konferenzschrift
7
Sammlung
7
Conference proceedings
4
Forschungsbericht
3
Handbook
2
Handbuch
2
research-article
2
Accompanied by computer file
1
Article
1
Bibliografie enthalten
1
Bibliography included
1
Catalog of products and producers
1
Elektronischer Datenträger als Beilage
1
Guidebook
1
Lehrbuch
1
Produkt- und Herstellerübersicht
1
Ratgeber
1
Statistics
1
Statistik
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
1,804
German
105
French
1
Undetermined
1
Author
All
Propper, Carol
36
Siciliani, Luigi
31
Straume, Odd Rune
18
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
Brekke, Kurt R.
13
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Wübker, Ansgar
12
Doyle, Joseph J.
11
McFadden, Kathleen L.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Gowen, Charles, III.
9
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Mennicken, Roman
8
Bloom, Nicholas
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
Saghafian, Soroush
7
Schreyögg, Jonas
7
Shen, Yu-Chu
7
Antony, Jiju
6
more ...
less ...
Institution
All
National Bureau of Economic Research
34
IGI Global
4
Taylor and Francis.
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
AOK-Bundesverband
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Columbia University / Department of Economics
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
1
Economics Research, World Bank Group
1
Edward Elgar Publishing
1
Fachhochschule Bonn-Rhein-Sieg
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Philipps-Universität Marburg
1
Ruhr-Universität Bochum
1
University of Natal
1
Universität Duisburg-Essen / Mercator School of Management
1
Universität Potsdam
1
W. Kohlhammer GmbH
1
Wissenschaftliches Institut der AOK
1
more ...
less ...
Published in...
All
Health care management review : HCM review
78
International journal of hospitality management
60
Journal of health economics
41
Journal of health organization and management
38
Working paper / National Bureau of Economic Research, Inc.
36
Quality management journal : QMJ
34
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
26
Health economics
22
International journal of contemporary hospitality management
21
The TQM journal : the international review of organizational improvement
20
Journal of hospitality marketing & management
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
The service industries journal
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Total quality management & business excellence
15
Ruhr economic papers
14
The European journal of health economics
13
Tourism management : research, policies, practice
13
Discussion paper / Centre for Economic Policy Research
12
Discussion paper series / IZA
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
CHE research paper
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of operations management
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Service business
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
more ...
less ...
Source
All
ECONIS (ZBW)
1,905
Other ZBW resources
2
EconStor
1
RePEc
1
Showing
1
-
10
of
1,909
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
2
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
3
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
4
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
37
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10012284631
Saved in:
5
Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions
Anabila, Peter
;
Anome, Janet
;
Kumi, Desmond Kwadjo
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 1009-1021
Persistent link: https://www.econbiz.de/10012256681
Saved in:
6
Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil
;
Kashif Hussain
- In:
Argumenta oeconomica
(
2016
)
2
,
pp. 245-280
Persistent link: https://www.econbiz.de/10011626526
Saved in:
7
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
8
Need of measuring service quality in hospitality education : a conceptual framework
Ghosh, Pratik
;
Jhamb, Deepika
- In:
International journal of business and globalisation : IJBG
32
(
2022
)
2/3
,
pp. 206-222
Persistent link: https://www.econbiz.de/10014232552
Saved in:
9
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
10
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->