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Strategic human resource management of volunteers and the link to hospital patient satisfaction
Rogers, Sean E.; Jiang, Kaifeng; Rogers, Carmen M.; … - In: Nonprofit and voluntary sector quarterly 45 (2016) 2, pp. 409-424
Persistent link: https://www.econbiz.de/10011483499
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International medical travelers' behavioral intention : an empirical study in Iran
Shahijan, Milad Kalantari; Sajad Rezaei; Preece, … - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 475-502
Persistent link: https://www.econbiz.de/10011386740
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Hospitals as Hotels : The Role of Patient Amenities in Hospital Demand
Goldman, Dana P. - 2010
Amenities such as good food, attentive staff, and pleasant surroundings may play an important role in hospital demand … Medicare pneumonia patients in this market. We find that the mean valuation of amenities is positive and substantial. From the … patient perspective, hospital quality therefore embodies amenities as well as clinical quality. We also find that a one …
Persistent link: https://www.econbiz.de/10012758024
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Hospitals As Hotels : The Role of Patient Amenities in Hospital Demand
Goldman, Dana - 2008
Amenities such as good food, attentive staff, and pleasant surroundings may play an important role in hospital demand … Medicare pneumonia patients in this market. We find that the mean valuation of amenities is positive and substantial. From the … patient perspective, hospital quality therefore embodies amenities as well as clinical quality. We also find that a one …
Persistent link: https://www.econbiz.de/10012464028
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Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan; Garkaz, Mansour - In: Journal of travel and tourism marketing 36 (2019) 2, pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
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Empirical nexus of hospital brand gestalt, patient satisfaction and revisit intention
Mandagi, Deske W.; Rampen, Derby Chriestofle; … - In: International journal of pharmaceutical and healthcare … 18 (2024) 2, pp. 215-236
Persistent link: https://www.econbiz.de/10014550359
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Attracting a geographically diverse patient base : who is willing to travel for hospital care?
Thornton, Michele; Howard, Lindsey; Martin, William - In: International journal of pharmaceutical and healthcare … 16 (2022) 4, pp. 561-578
Persistent link: https://www.econbiz.de/10014336851
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Managing a Hospital : How to Succeed as a Clinical Leader in the Post-Pandemic Age
Smiseth, Otto Armin - 2023
of administrative staff, new technologies, and evidence-based medicine to benefit patients and boost efficiency. At the …
Persistent link: https://www.econbiz.de/10013504649
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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
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Hospital positioning and integrated hospital marketing communications : state-of-the-art review, conceptual framework, and research agenda
Fischer, Sophia - In: Journal of nonprofit & public sector marketing 26 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010348875