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~subject:"Hospitality industry"
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Consumers' emotional responses...
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Hospitality industry
Consumer behaviour
40
Konsumentenverhalten
39
Hotel industry
24
Hotellerie
24
USA
24
United States
24
Customer satisfaction
21
Kundenzufriedenheit
20
Dienstleistungsqualität
16
Service quality
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China
15
Emotion
12
Beziehungsmarketing
10
Customer service
10
Gastgewerbe
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Gastronomie
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Kundenservice
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Relationship marketing
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Restaurant industry
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Beschwerdemanagement
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Complaint management
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Holiday behaviour
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Hospital
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Krankenhaus
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Urlaubsverhalten
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Job satisfaction
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Commodity derivative
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Rohstoffderivat
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Work behaviour
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Arbeitszufriedenheit
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Brand management
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Hotels
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Markenführung
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Services marketing
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Tourism employees
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Tourism marketing
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11
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Miao, Li
8
Huang, Zhuowei
3
Magnini, Vincent P.
3
Fu, Xiaoxiao
2
Zhao, Chen
2
(Joy) Huang, Zhuowei
1
Aattila, Anna S.
1
Baker, Melissa A.
1
Cross, Ashley M.
1
Fan, Xiangli
1
Gaskins, John N.
1
Honeycutt, Earl D.
1
Im, Jinyoung
1
Liu, Hailing
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Mattila, Anna S.
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Mount, Dan
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Tomas, Stacy
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
International Journal of Contemporary Hospitality Management
1
Journal of vacation marketing : an international journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
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The interplay between context and concept : theorizing in hospitality and tourism research
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1351-1359
Persistent link: https://www.econbiz.de/10012624190
Saved in:
2
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
3
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
4
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
5
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
6
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
7
Silk and steel : a gendered approach to career and life by upper echelon women executives in the hospitality and tourism industry in China
Fan, Xiangli
;
Im, Jinyoung
;
Miao, Li
;
Tomas, Stacy
; …
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012820037
Saved in:
8
Understanding the use of celebrity endorsers for hospitality firms
Magnini, Vincent P.
;
Honeycutt, Earl D.
;
Cross, Ashley M.
- In:
Journal of vacation marketing : an international journal
14
(
2008
)
1
,
pp. 57-69
Persistent link: https://www.econbiz.de/10003683474
Saved in:
9
Gender differences in responses to written touch references in hospitality print advertisements
Magnini, Vincent P.
;
Gaskins, John N.
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
3
,
pp. 331-343
Persistent link: https://www.econbiz.de/10008749975
Saved in:
10
The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing
Baker, Melissa A.
;
Magnini, Vincent P.
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1510-1534
Persistent link: https://www.econbiz.de/10011613932
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