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Organizational injustice and emotional labor in the hospitality industry : a theoretical review
Shapoval, Valeriya - In: International journal of hospitality management 83 (2019), pp. 56-64
Persistent link: https://www.econbiz.de/10012121964
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Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
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The COVID-19 pandemic effects on the hospitality industry using social systems theory : a multi-country comparison
Shapoval, Valeriya; Hägglund, Peder; Pizam, Abraham; … - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495020