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~subject:"Hotel industry"
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Hotel industry
Service quality
21,834
Dienstleistungsqualität
21,081
Customer satisfaction
6,475
Kundenzufriedenheit
6,291
Consumer behaviour
4,443
Konsumentenverhalten
4,399
Relationship marketing
3,980
Beziehungsmarketing
3,967
Qualitätsmanagement
2,590
Quality management
2,550
Wirtschaftsprüfung
2,495
Financial audit
2,489
Krankenhaus
1,889
Hospital
1,873
Health care
1,599
Gesundheitsversorgung
1,571
USA
1,445
United States
1,418
Theorie
1,379
Deutschland
1,343
Theory
1,338
Gesundheitswesen
1,279
Health care system
1,258
Germany
1,248
Product quality
1,236
Produktqualität
1,225
service quality
1,196
Customer service
1,185
Kundenservice
1,128
Dienstleistungssektor
1,074
Service industry
1,068
Hotellerie
823
Beschwerdemanagement
808
Complaint management
808
Schule
733
Hochschule
726
Electronic Commerce
723
School
723
E-commerce
720
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411
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100
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745
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77
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1
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709
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29
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10
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8
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8
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5
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4
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3
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3
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English
804
German
17
French
1
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Han, Heesup
15
Karatepe, Osman M.
8
Sparks, Beverley
8
Torres, Edwin N.
8
Shahin, Arash
7
Dabestani, Reza
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Qu, Hailin
6
Caber, Meltem
5
Shirouyehzad, Hadi
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Butters, R. Andrew
4
Cobanoglu, Cihan
4
Daskin, Mustafa
4
Dedeoğlu, Bekir Bora
4
Fong, Lawrence Hoc Nang
4
Huan, Tzung-cheng
4
Hubbard, Thomas N.
4
Hung, Kam
4
Kim, Jinkyung Jenny
4
Lehto, Xinran Y.
4
Mattila, Anna S.
4
So, Kevin Kam Fung
4
Xu, Xun
4
Ariffin, Ahmad Azmi M.
3
Cham Tat Huei
3
Chen, Chiang-ming
3
Chen, Yong
3
Choi, Hyeyoon
3
Fongsuwan, Wanno
3
Fu, Xiaoxiao
3
Gao, Baojun
3
Grobelna, Aleksandra
3
Kim, Jong Min
3
Kuo, Chun-min
3
Ladhari, Riadh
3
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National Bureau of Economic Research
2
Books on Demand GmbH <Norderstedt>
1
Great Britain / Dept. of Employment
1
United States / Bureau of the Census
1
University College London / Department of Economics
1
Published in...
All
International journal of hospitality management
143
International journal of contemporary hospitality management
53
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
40
Journal of travel and tourism marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
The service industries journal
15
Tourism management perspectives : TMP
13
Journal of hospitality and tourism insights
11
Tourism economics : the business and finance of tourism and recreation
11
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Journal of retailing and consumer services
9
International journal of leisure and tourism marketing : IJLTM
7
Administrative Sciences : open access journal
6
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of vacation marketing : an international journal
6
Global business and finance review
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management : IJSOM
5
The journal of services marketing
5
Total quality management & business excellence
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Tourism and hospitality research : THR
5
Tourism and hospitality research : the surrey quarterly review
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of quality & reliability management
4
Inventi impact: service sector
4
Journal of business research : JBR
4
Journal of vacation marketing
4
Service business
4
The Cornell hospitality quarterly
4
Tourism review : the official journal of the AIEST
4
Economic research
3
European research studies
3
International journal of business and economics
3
International journal of business information systems : IJBIS
3
International journal of services and operations management
3
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ECONIS (ZBW)
821
RePEc
1
Other ZBW resources
1
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Buy ... : das Kompendium für den professionellen Einkauf in der Hotellerie
Landsberg : Freizeit-Verl.
-
1.2010; damit Ersch. eingest.
Persistent link: https://www.econbiz.de/10003973779
Saved in:
2
Accommodation and facilities management
Frapin-Beaugé, Arnaud
;
Verginis, Constantinos
;
Wood, Roy C.
- In:
The Sage handbook of hospitality management
,
(pp. 383-399)
.
2008
Persistent link: https://www.econbiz.de/10003756734
Saved in:
3
Hotel engineering facilities : a case study of maintenance performance
Lai, Joseph H. K.
;
Yik, Francis W. H.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 229-235
Persistent link: https://www.econbiz.de/10009406135
Saved in:
4
Energy use and maintenance costs of upmarket hotels
Lai, Joseph H. K.
- In:
International journal of hospitality management
56
(
2016
),
pp. 33-43
Persistent link: https://www.econbiz.de/10011520938
Saved in:
5
Contribution of facilities management towards hotel sustainability
Goopio, Joselyn
- In:
Sustainable human resource management in tourism : …
,
(pp. 205-215)
.
2020
Persistent link: https://www.econbiz.de/10012222427
Saved in:
6
Assessment of facilities management sourcing approaches in hotels in Ghana : a study of selected hotels in Wa
Alhassan, Tahiru
;
Kidido, Joseph K.
;
Tannor, Oliver
- In:
Property management
41
(
2023
)
4
,
pp. 524-543
Persistent link: https://www.econbiz.de/10014332154
Saved in:
7
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
8
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
9
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
10
Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung
;
Chen, Mei-liang
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
Saved in:
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