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What can big data and text analytics tell us about hotel guest experience and satisfaction?
Xiang, Zheng; Schwartz, Zvi; Gerdes, John H.; Uysal, … - In: International journal of hospitality management 44 (2015), pp. 120-130
Persistent link: https://www.econbiz.de/10010501931
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How features embedded in eWOM predict hotel guest satisfaction : an application of artificial neural networks
Aakash, Aakash; Tandon, Abhishek; Aggarwal, Anu Gupta - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 486-507
Persistent link: https://www.econbiz.de/10012549271
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A comparative analysis of major online review platforms : implications for social media analytics in hospitality and tourism
Xiang, Zheng; Du, Qianzhou; Ma, Yufeng; Fan, Weiguo - In: Tourism management : research, policies, practice 58 (2017), pp. 51-65
Persistent link: https://www.econbiz.de/10011634642
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Estimating deception in consumer reviews based on extreme terms : comparison analysis of open vs. closed hotel reservation platforms
Moon, Sangkil; Kim, Moon-Yong; Bergey, Paul K. - In: Journal of business research : JBR 102 (2019), pp. 83-96
Persistent link: https://www.econbiz.de/10012103818
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The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Park, Hyekyung; Bitaab, Mahsa; Lee, Minwoo; Back, Ki-Joon - In: Journal of travel and tourism marketing 41 (2024) 4, pp. 659-671
Persistent link: https://www.econbiz.de/10014513687
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Comprehensive examination of online reviews divergence over time and platform types
Kirilenko, Andrei; Stepchenkova, Svetlana; Gromoll, Ronald - In: International journal of hospitality management 117 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014457834